Sr Sales Manager - In House - Escondido

Hyatt

Escondido, CA

Full Time

Senior

15 days ago

Job Description

About the Role

The Sr Sales Manager - In House at Hyatt Vacation Club is responsible for proactively soliciting and handling sales opportunities, building long-term customer relationships, and achieving sales goals. The role involves leading daily sales activities, coordinating with off-property channels, and ensuring proper service delivery to enhance customer loyalty and revenue growth. The position emphasizes relationship building, market knowledge, and delivering exceptional customer service within a dynamic hospitality environment.

Key Responsibilities

Proactively solicit and handle sales opportunities to meet or exceed sales targets.
Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, trade shows, and other activities.
Coordinate with off-property sales channels to ensure efforts are aligned and not duplicative.
Monitor and oversee the day-to-day activities of direct reports in the sales team.
Participate in sales calls to acquire new business and close sales opportunities.
Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
Identify new business opportunities to achieve personal and location revenue goals.
Understand market trends, competitors' strengths and weaknesses, and economic factors to optimize sales strategies.
Serve customers by understanding their business needs and offering tailored solutions.
Support the company's service and relationship strategy to drive customer loyalty.
Provide excellent customer service and set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Hire, develop, and train management and hourly employees to meet operational needs.

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 4 years of experience in sales and marketing.
OR a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years of experience in sales and marketing.
5+ years of time sales experience.
2+ years of time sales leadership experience.
CA Real Estate License is required.

Nice to Have

Experience in the hospitality or vacation ownership industry.
Additional leadership or management experience.

Qualifications

Experience in sales and marketing within a related professional area.
Strong relationship-building skills and market knowledge.
Ability to lead and monitor sales activities effectively.

Benefits & Perks

Relocation assistance will be provided.

Working at Hyatt

Hyatt Vacation Ownership values diversity and inclusivity, fostering a collaborative and customer-focused environment. The company emphasizes service excellence, relationship building, and a positive guest experience.

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