Sr Software Engineer - QA Digital

About the Role

Key Responsibilities

• Provide technical leadership and direction to a global QA team (6-10 engineers) focused on test automation, regression testing, and release readiness.
• Implement and evangelize best-in-class test automation frameworks (UI, API, backend, performance, mobile, mobile web).
• Mentor engineers across development and QA, fostering a culture of high standards, accountability, and continuous improvement.
• Partner with product managers, developers, DevOps, and UX teams to ensure high-quality delivery.
• Define, monitor, and improve automation coverage, defect rates, and release quality KPIs.
• Oversee global QA resource planning, task allocation, and coordination across time zones.
• Drive improvements in CI/CD pipelines, versioning strategies, and test data management.
• Identify opportunities for tech debt reduction, test efficiency, and tooling upgrades.
• Develop code, scripts, and designs per business requirements when needed.
• Participate in Agile rituals such as daily standups, iteration planning, story huddles, retrospectives, and create burn-up charts.
• Document technical work in stories using JIRA and estimate work effort using agile points/story sizing techniques.
• Collaborate with product and system teams to ensure thorough test coverage and process improvements.
• Analyze and report on test outcomes, challenges, and risks, including review of others' work.
• Work closely with operations to conduct root cause analysis on complex challenges.
• Assess and analyze release components for scheduling and change control documentation.

Requirements

• Bachelor's or master's degree in computer science or equivalent.
• 8+ years of hands-on experience in QA and Test automation within a high-performance e-commerce engineering team.
• Strong backend development experience (e.g., Node.js, Java, Python) and frontend experience (React, Next.js preferred).
• Proven experience leading QA teams across multiple geographies (onshore, nearshore, offshore).
• Deep understanding of test automation strategies and frameworks such as Selenium, REST Assured, etc.
• Experience with commerce platforms like Commerce Tools, Shopify, or other headless commerce solutions.
• Hands-on experience with Next.js for building performant, SEO-optimized applications.
• Familiarity with performance and load testing tools such as k6 and JMeter.
• Working knowledge of monitoring and observability tools like Datadog, New Relic, or Grafana.
• Experience managing or integrating outsourced QA teams and vendors.
• Proficiency in Agile methodologies and distributed team collaboration.
• Knowledge of CI/CD practices and tools such as GitHub Actions, CircleCI, Jenkins.
• Excellent verbal and written communication skills, capable of working across time zones and functions.
• Experience with Agile, Continuous Integration, TDD, Continuous Delivery, Automated Testing.
• Good prioritization, negotiation, and communication skills.
• Experience with cloud platforms such as AWS, Azure, Google Cloud, or Oracle Cloud.
• Retail/Ecommerce experience is required.
• High level of personal integrity, judgment, and maturity.
• Self-motivated and able to support onshore and offshore teams.
• Dedicated to top-quality service and meeting customer expectations.

Nice to Have

• Experience with monitoring and observability tools like Datadog, New Relic, or Grafana.
• Experience with cloud platforms such as AWS, Azure, Google Cloud, or Oracle Cloud.
• Experience managing or working with outsourced QA teams and vendors.

Qualifications

• Bachelor's or master's degree in computer science or equivalent.

Benefits & Perks

• Explore our benefits site for perks and support, including health coverage, financial, and personal wellness benefits.