Sr. Specialist Customer Experience-Piscataway, NJ.

DSM

Piscataway, NJ

Full Time

Senior

54k-73k

about 2 months ago

Job Description

About the Role

We have an immediate hybrid opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customers and develop and sustain close customer relationships through the order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external customers. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to benefit our people, customers, communities, and drive business value. We promote equal access to opportunities, belonging, and authenticity.

Key Responsibilities

Administer day to day activities of customer order management
Display a customer centric attitude and proactively maintain strong customer relationships
Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
Ensure clean and accurate data management and analysis
Proactively participate in CX Training Programs and manage self-learning

Requirements

Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
Understanding of Logistics/Operations and impact to fulfilling customer orders
Demonstrated ability to synthesize and identify priorities/specific issues with customers
Demonstrated ability to direct issues to correct internal stakeholder (e.g., QM, technical marketing team, sales management, etc)

Nice to Have

Experience with customer order management systems
Knowledge of digital tools and process improvement methodologies

Qualifications

Bachelor Degree or equivalent experience
Experience in Customer Care, Sales, or Logistics

Benefits & Perks

Salary range of $54,300-$73,000
Comprehensive total rewards package including annual incentive pay
Retirement savings plan
Health care coverage
Paid time off
Recognition programs
Other benefits subject to eligibility

Working at DSM

At dsm-firmenich, we go beyond expectations by fostering a global team powered by science, creativity, and a shared purpose to bring progress to life. We focus on elevating health, making fortified food, and sustainable skincare, impacting millions daily. Our culture emphasizes continuous learning, inclusivity, support, authenticity, and equal opportunity. We believe being a force for good starts with how we treat each other, creating a supportive environment where everyone can grow, contribute, and feel they belong.

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