Sr. Technical Program Manager

About the Role

Key Responsibilities

• Drive the end-to-end delivery of technical PLG initiatives across the full engineering stack
• Work with Technical Leads on Engineering design decisions, and contribute to architectural design reviews to ensure technical standards are maintained
• Partner with Product Management, Engineering, UX, Marketing, Sales, Support, Legal, Finance, and IT to deliver a best-in-class customer experience
• Keep leadership and business teams updated on project timelines and results
• Identify program dependencies based on a thorough understanding of existing technical systems design
• Define end-to-end launch plans ensuring Product, Engineering, Design, Marketing, Support, Legal, and Finance dependencies are represented
• Partner with Product Management and Engineering leads to facilitate continuous roadmap planning
• Define communication plans for programs
• Lead communication within the team and to stakeholders at cross-functional meetings
• Ensure adherence to Project and Software Development Life Cycles while maintaining visibility to Release Management
• Identify and track risks to project delivery and overall program schedule
• Work with cross-team leadership to conduct Level of Effort estimation and resource planning
• Evaluate existing processes and procedures, make recommendations, and drive process improvements
• Conduct change management efforts of moderate complexity

Requirements

• Bachelor's or Master's degree, preferably in Computer Science, Information Systems, Informatics, Electronics/Electrical, or equivalent technical work experience
• 8+ years leading cross-functional, global programs
• Experience working closely with engineering teams for development and launch of large complex programs
• Experience using Jira, Confluence, Smartsheet
• Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales, and Customer Support

Nice to Have

• Solid understanding of eCommerce foundational concepts
• Strong and innovative approach to problem solving and delivering solutions
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Ability to lead without authority to coordinate cross-functional work teams toward task completion
• Ability to develop strong cross-team relationships and partnerships
• Strong communication and negotiation skills
• Confident in working with Executive team members
• Experience in a company that has scale or experience in both small and large software development organizations

Benefits & Perks

• Pay range in certain locations: $133,800.00 - $197,750.00 base salary
• Bonus: variable incentive pay for sales roles; company bonus plan for non-sales roles
• Stock: eligible to receive Restricted Stock Units (RSUs)
• Paid Time Off and paid company holidays based on region
• Paid Parental Leave of up to six months
• Full Health Benefits Plans from day one of employment
• Retirement Plans with potential employer contributions
• Learning and Development options including coaching, online courses, and education reimbursements
• Paid time off following the loss of a loved one and other life-changing events