Sr UX Manager

About the Role

Key Responsibilities

• Spearhead the UX strategy for member benefits, onboarding, and retention, prioritizing value, simplicity, and emotional connection.
• Define and champion the long-term design vision, collaborating with cross-functional leadership.
• Shape and support high-impact seasonal membership campaigns.
• Drive a design approach grounded in data, storytelling, and experimentation, aligning business goals with user needs.
• Integrate AI-driven thinking into conceptual exploration, toolchains, and developer collaboration.
• Design compelling user journeys that encourage non-members to join the program.
• Leverage interaction design, visual design, and prototyping skills to articulate and validate ideas.
• Utilize AI-augmented workflows to enhance the creative process and bridge design with code.
• Proactively identify and resolve pain points in the member experience, designing intuitive solutions.
• Incorporate motion, animation, and storytelling to create immersive experiences.
• Build and contribute to scalable design systems that reflect brand values.
• Conduct and oversee user research, translating insights into actionable strategies.
• Lead usability testing and iterative prototyping to validate design concepts.
• Serve as a trusted design partner to cross-functional teams and senior stakeholders.
• Champion a customer-first mindset while balancing speed, innovation, and quality.
• Lead and mentor a team of UX designers, fostering a culture of craft, curiosity, and inclusion.

Requirements

• 8+ years of UX design experience with 3+ years in a design leadership role.
• Strong portfolio showcasing impactful end-to-end user experiences, onboarding flows, and complex interaction systems.
• Mastery of Figma and advanced prototyping/animation tools (e.g., Protopie, Jitter, After Effects, Lottie).
• Exceptional presentation design and storytelling skills with strong verbal articulation.
• Deep understanding of qualitative and quantitative research methods.
• Proven ability to synthesize data into actionable strategies.
• Experience managing and growing high-performing design teams.
• Ability to influence at all levels through storytelling, data, and collaboration.

Nice to Have

• Experience working on membership-based products or loyalty programs.
• Background in eCommerce or omnichannel retail environments.
• Familiarity with global design and localization challenges.
• Design certification (e.g., IDEO - Foundations in Design Thinking Certificate).
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Knowledge of accessibility best practices and WCAG 2.2 AA standards.

Qualifications

• Educational background implied in nice-to-haves (e.g., master's degree in relevant field).

Benefits & Perks

• Access to amazing benefits like subsidized health, vision, and dental plans.
• Paid sick leave and retirement plans with a match.
• Free online training through Aquent Gymnasium.