Staff, User and Service Experience Product Manager

Warner Bros. Discovery

Atlanta, GA

Full Time

Senior

111k-215k

4 days ago

Job Description

About the Role

The Staff, User and Service Experience Product Manager at Warner Bros. Discovery will play a pivotal role in identifying and implementing user and service optimization opportunities within the organization. This position is based in Atlanta and is responsible for improving quality of service and user experience through pursuing continual improvement initiatives for enterprise services. The role involves understanding user needs and implementing innovative optimization opportunities, including technology advancement, automation, process, and design improvements, to enhance services and benefit users of Enterprise Services. The candidate will focus on assessing opportunities to enhance user and service performance, managing the pipeline for optimization initiatives, and driving their implementation, requiring a detail-oriented professional with a strong background in product management and user experience optimization.

Key Responsibilities

Develop and implement user and service optimization strategies that align with the organization's transformation goals.
Oversee the development and maintenance of user and service optimization roadmaps.
Collaborate with senior leadership to define the strategic direction of user and service optimization operations.
Identify and evaluate emerging technologies to drive innovation within the user and service optimization process.
Lead detailing service flow and processes to identify areas that can be optimized.
Gather information on user requirements and analyze user experience measures.
Collaborate with stakeholders to understand user needs and implement innovative optimization opportunities.
Manage and update the pipeline for innovation and optimization opportunities, ensuring quality.
Investigate and research opportunities to understand viability and ensure robust business, cost, and value cases.
Assess key factors, particularly user experience, to select opportunities for optimization.
Refine and develop opportunities into implementable projects.
Support sustained optimization through project implementation across all service lifecycle stages.
Monitor product performance to identify areas for improvement or further optimization.
Build and maintain strong relationships with key stakeholders, including ESMO teams, IT, and business units.
Facilitate communication and collaboration between stakeholders to ensure alignment on initiatives.
Act as a liaison between technical teams and business users to translate requirements and ensure successful implementation.

Requirements

8+ years of experience in product management and user experience optimization, preferably within Enterprise Service Management or related fields.
Proven track record of managing optimization initiatives and providing technical support for enterprise applications.
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Bachelor's degree in Information Technology, Business Administration, or a related field.

Nice to Have

Project Management Professional (PMP) certification or equivalent.
Experience with ServiceNow platform and products.
Familiarity with the media and entertainment industries or experience in a global organization.

Qualifications

Bachelor's degree in Information Technology, Business Administration, or a related field

Benefits & Perks

Thoughtfully curated benefits
Career defining opportunities
Supportive and inclusive work environment

Working at Warner Bros. Discovery

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds, and experiences. The company emphasizes core values that guide how work is done and encourages candidates to explore and grow into their best selves within a supportive environment.

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