Strategic Account Executive, TPA

About the Role

Key Responsibilities

• Servicing and renewing the customer year over year to ensure loyalty and satisfaction.
• Establishing, cultivating, and managing relationships with customers at multiple levels, acting as a healthcare consultant and trusted advisor.
• Building and maintaining relationships with brokers and consultants to add value to the customer.
• Creating and documenting the strategic retention and growth plan for assigned customers within the formal Business Planning process.
• Strategically planning, negotiating, and influencing interactions with customers, brokers, and internal teams to achieve account goals.
• Delivering value through plan performance, account management, and service results.
• Developing a detailed knowledge base of the customer’s business beyond traditional healthcare information.
• Facilitating the customer lifecycle from RFP to renewal, including new customer implementations.
• Demonstrating value propositions to upsell specialty and ancillary business, enhancing customer growth and retention.
• Leading and leveraging internal team members as part of the customer’s Strategic Account Team.
• Planning and conducting quarterly meetings with customers to identify trends and offer solutions.
• Preparing and hosting annual strategic planning sessions with customers.
• Articulating the value story, trend drivers, and tracking solution performance to customers.
• Participating in or representing account management in special projects.
• Providing sales and marketing support through participation in presentations and health fairs.
• Assisting in training and mentoring new team members.

Requirements

• Utah Insurance license.
• 5+ years of progressively responsible sales and/or service experience.
• Experience working with brokers and consultants, especially for Key Account groups (100-8,000 employees).
• Proven ability to meet with brokers and customers in person to establish, influence, and manage relationships.
• Driver's license and access to reliable transportation.

Nice to Have

• TPA experience.
• Solid working knowledge of UnitedHealthcare's portfolio of products, marketing, and managed care.
• Solid working knowledge of business planning and financial/underwriting processes.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to navigate complex organizations to resolve customer issues.
• Strong negotiation and leadership skills.
• Ability to create and implement strategic visions.
• Customer-focused mindset.
• Superior verbal, written, and presentation skills.

Qualifications

• Educational background is not explicitly specified, but required licenses and experience are emphasized.

Benefits & Perks

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase options.
• 401k contribution.
• Salary range from $60,000 to $130,000 annually, based on experience and full-time employment.
• Bonuses based on sales performance.
• Additional benefits subject to eligibility.