Student Account Specialist

North Central College

Naperville, IL

Full Time

Mid Level

27 days ago

Job Description

About the Role

The Student Account Specialist is responsible for processing student billing, maintaining auto-billing tables and refund schedules, reconciling payments, and providing customer service related to student accounts and billing. The role involves coordinating tuition and fee billing, collecting payments, and assisting students, parents, faculty, and staff in a friendly and welcoming manner under the supervision of the Student Accounts Supervisor. The position emphasizes customer focus, accuracy, and supporting the College's mission and strategic goals.

Key Responsibilities

Responsible for the processing of student billing, maintaining auto-billing tables and refund schedules in the Colleague system and updating student billing on a weekly basis.
Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.
Receipt and reconcile online payments on a daily basis.
Reconcile credit card, check and cash receipting daily.
Receipt student account monies on a daily basis with quality customer service and professionalism.
Receipt monthly collection payments and reconcile collections accounts.
Process student refunds on a weekly basis.
Prepare direct billing statements for all sponsor billing and special billing statements for students as requested.
Adjust student accounts for special billing such as parking fines, library fines, policy violations, and late payment fees.
Send out delinquent statements on a monthly basis.
Post Financial Aid awards to student accounts.
Add and release holds prior to semester registration and graduation.
Participate in new student orientation events.
Assist in the annual preparation of the IRS 1042-S and 1098-T tax forms.
Demonstrate a strong commitment to continuous quality improvement.
Support the College's mission, values, and contribute to the College's Strategic Plan.
Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College.
Perform other duties as assigned.

Requirements

A high school diploma is required.
Some college-level training in accounting, with experience in cashiering, accounts receivable and/or accounts payable, is preferred.
At least two years' experience in general office/clerical, accounting and customer service.
Experience with Ellucian Colleague and/or TouchNet payment systems is preferred.

Qualifications

High school diploma or equivalent.
Experience in cashiering, accounts receivable, or accounts payable is preferred.

Working at North Central College

The role emphasizes a customer-focused, collaborative, inclusive, and respectful work environment. The position encourages continuous learning, diversity, and engagement in educational opportunities to increase awareness and understanding of inclusion and equity.

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