Student Account Specialist

About the Role

Key Responsibilities

• Responsible for the processing of student billing, maintaining auto-billing tables and refund schedules in the Colleague system and updating student billing on a weekly basis.
• Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.
• Receipt and reconcile online payments on a daily basis.
• Reconcile credit card, check and cash receipting daily.
• Receipt student account monies on a daily basis with quality customer service and professionalism.
• Receipt monthly collection payments and reconcile collections accounts.
• Process student refunds on a weekly basis.
• Prepare direct billing statements for all sponsor billing and special billing statements for students as requested.
• Adjust student accounts for special billing such as parking fines, library fines, policy violations, and late payment fees.
• Send out delinquent statements on a monthly basis.
• Post Financial Aid awards to student accounts.
• Add and release holds prior to semester registration and graduation.
• Participate in new student orientation events.
• Assist in the annual preparation of the IRS 1042-S and 1098-T tax forms.
• Demonstrate a strong commitment to continuous quality improvement.
• Support the College's mission, mission and values, and contribute to the advancement of the College's Strategic Plan.
• Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College.
• Perform other duties as assigned.

Requirements

• Ability to quickly grasp knowledge of the College organization and operation, in particular, cashiering, accounts receivable and/or accounts payable procedures.
• Ability to deal with numerous transactions, in various stages of completion, concurrently, in an environment where interruptions regarding requests for information are routinely experienced.
• Well organized, detail oriented, flexible and able to effectively prioritize tasks.
• Excellent interpersonal skills in dealing with persons both internal and external to the College, on the telephone, in person, and via e-mail.
• Ability to work effectively as a member of a small staff where teamwork and cooperation are the rule.
• Knowledge of and ability to use computer-based systems including database management, spreadsheet applications and word processing.
• Ability to communicate in the English language, both orally and in writing, in a manner consistent with professional standards.
• Ability to apply mathematical skills necessary for extending quantities, performing calculations, and analyzing data.
• A high school diploma is required.
• Some college-level training in accounting, with experience in cashiering, accounts receivable and/or accounts payable, is preferred.
• At least two years' experience in general office/clerical, accounting and customer service.
• Experience with Ellucian Colleague and/or TouchNet payment systems is preferred.
• Employment is contingent upon successful completion of the College's background screening process.

Nice to Have

• Experience with Ellucian Colleague and/or TouchNet payment systems.

Benefits & Perks

• All-inclusive medical, dental and vision group insurance.
• Health and dependent care savings plans.
• Employer-paid life, AD&D and disability group insurance.
• 403(b) retirement plan with employer contributions.
• Employee assistance plan resources.
• Tuition waiver for full-time employees, spouse and dependent children.
• Generous paid time off plans, including 3 weeks vacation to start.
• 15 paid holidays per year, including 5 days during NCC Winter Break.
• Free access to campus health center, fitness and athletic facilities, and library.
• Employee discount program.