Supervisor Owner Marketing

Hilton Grand Vacations

Orlando, FL

Full Time

Senior

14 days ago

Job Description

About the Role

As an Owner Program Supervisor, you would be responsible for supervising the Owner Program Agents and initiating programs to improve telemarketing operations. By providing direction for our telemarketing division, your goal is to increase package sales and Volume per Guest while ensuring the highest degree of customer service. You would also be responsible for reviewing and providing input on all new scripts, rebuttals, and sales presentations.

Key Responsibilities

Supervise assigned divisions within the Telemarketing Department.
Perform various personnel administrative tasks.
Listen attentively to employees; follow through on their suggestions and comments.
Read and evaluate job-related literature to increase job knowledge.
Prepare employee time schedules.
Oversee all outbound team members and Team Lead.
Work closely with the Telemarketing Manager and Training/Recruiting Manager to ensure quality programs, compliance with policies and procedures, and timely responses to employee relations issues.
Provide ongoing sales training.
Maintain a highly motivated work environment through positive input along with ethical and advanced sales and customer service training.
Evaluate new and/or potential and existing employees.
Actively participate in hiring and termination processes.
Monitor calls, coach, and counsel Telemarketing Representatives.
Takeover (TO) whenever needed to take down a deal.
Facilitate open communication with other Sales departments and Reservation/Customer Care teams.
Promote team awareness of goals and achievements!

Requirements

Minimum of one year of owner-market experience.
Minimum of one year of call center experience.
High School Diploma or equivalent.
At least 1 year of Supervisory experience.

Qualifications

Minimum of one year of owner-market experience
Minimum of one year of call center experience
High School Diploma or equivalent
At least 1 year of Supervisory experience

Benefits & Perks

Day one benefits
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program
Numerous learning and advancement opportunities

Working at Hilton Grand Vacations

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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