Supv, In House Marketing

About the Role

Key Responsibilities

• Lead a team of sales-oriented marketing staff, recruiting, training, and developing associates to maximize their potential and drive sales success.
• Develop and host weekly meetings to inspire and motivate your team, fostering a culture of excellence and continuous improvement.
• Design programs and strategies to increase tour flow during off-season months, maximizing marketing opportunities.
• Maintain 100% satisfaction with owners and guests by addressing concerns promptly and providing exceptional service.
• Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints.
• Manage representative performance standards and penetration rates to optimize results, conducting performance appraisals, counseling, and coaching sessions as needed.

Requirements

• One year of Timeshare, Management, and Customer Service experience.
• Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Ability to think strategically and analyze information in a timely and accurate manner.
• Excellent interpersonal communication skills to effectively interact with all levels of the organization.

Qualifications

• Experience in Timeshare, Management, and Customer Service.

Benefits & Perks

• Competitive compensation, including a base salary plus incentives, with opportunities for professional growth and career advancement.
• Customizable benefits package including 401(k) matching, health insurance, paid time off, and tuition reimbursement.