SVP, Xfinity Consumer Product Marketing

About the Role

Key Responsibilities

• Define and execute a compelling, multi-year product strategy that aligns with Comcast's vision and growth objectives.
• Oversee the full product portfolio, ensuring offerings meet market demands, drive customer satisfaction, and deliver financial performance.
• Translate consumer insights, behavioral data, and satisfaction metrics into actionable strategies and investment priorities.
• Balance innovation with lifecycle management of existing products, ensuring continuous improvement and monetization.
• Drive the development and successful launch of new products that meet quality standards, regulatory requirements, and market needs.
• Promote and evolve converged offerings that unify broadband, mobile, and video services — simplifying the customer experience through integrated billing, support, and service delivery.
• Own product P&L by line of business, ensuring profitability, efficiency, and strategic alignment.
• Serve as the central hub for cross-functional collaboration across product lines and enterprise stakeholders.
• Define and refine differentiated value propositions that address customer pain points and elevate the Xfinity brand.
• Develop enterprise-wide business requirements and strategic investment plans that support long-term growth and innovation.
• Lead and align cross-functional teams — including engineering, marketing, sales, and customer service — to ensure seamless execution of product strategies.
• Own the full customer journey from ideation to post-launch support, ensuring consistency and excellence at every touchpoint.
• Coordinate go-to-market efforts, ensuring product readiness, resource alignment, and effective communication of value propositions.
• Establish and monitor KPIs to track product success, customer satisfaction, and financial outcomes.
• Influence product design and technical specifications based on customer insights, market trends, and competitive intelligence.
• Ensure all products comply with national and international regulations, including data protection laws and industry-specific standards.

Requirements

• 15+ years of experience in strategic product development, consumer services, or technology, with at least 5 years in a senior executive role.
• Proven success in developing and executing large-scale, consumer-focused product strategies within telecommunications, media, technology, or adjacent industries.
• Deep knowledge of broadband, mobile, video, and smart home markets, with the ability to anticipate trends and shifts in customer expectations.
• Strong financial and analytical acumen; demonstrated ability to build compelling business cases and translate strategy into measurable outcomes.
• Exceptional leadership, collaboration, and influencing skills across cross-functional teams and executive stakeholders.
• Excellent communication and storytelling capabilities; experience presenting to C-suite and board-level audiences.
• Bachelor's degree required; MBA or equivalent advanced degree strongly preferred.

Nice to Have

• Experience with converged product offerings and integrated service delivery.
• Knowledge of data protection laws and industry-specific standards.

Qualifications

• Bachelor's Degree (preferred), or extensive related professional experience with coursework.
• 15+ years of relevant work experience.

Benefits & Perks

• An array of options, expert guidance, and always-on tools that are personalized to meet individual needs.
• Support physically, financially, and emotionally through big milestones and everyday life.