Systems Analyst

About the Role

Key Responsibilities

• Review, validate, approve and complete Data Service requests, according to departmental SLAs
• Investigate and troubleshoot product, system and data errors
• Maintain and update server hardware/software as needed
• Run SQL (or SQL-similar) queries for custom reporting and troubleshooting purposes
• Maintain and adhere to information security standards and protocols, as directed by Global Relay's Information Security Policies
• Perform case management using a ticket system including creation, action and closure of assigned import tickets
• Provide accurate completion timelines and project milestone estimates, and deliver accordingly
• Generate processing logs and summary reports for customer review and verification
• Research and document internal processes and industry knowledge on an ad hoc basis
• Act as a customer liaison to Development and Operation teams, escalating bugs, system failures and data issues as necessary
• Communicate effectively with both technical and non-technical individuals

Requirements

• Post-secondary education; undergraduate degree preferred
• 1-3 years in a technical support role or equivalent work experience
• Experience in Microsoft Office, specifically Excel and Outlook
• Technical/desktop troubleshooting skills and computer proficiency
• Logical, methodical and predictable in their work
• Self-starter with the ability to work independently under minimal supervision
• Exceptional organizational and problem-solving skills with proven accuracy and attention to detail
• Ability to meet strict deadlines, while balancing multiple tasks or projects
• Strong written and verbal communication in English
• Demonstrates technical aptitude and an appetite for continuous learning

Nice to Have

• Experience with SQL or similar query languages
• Experience supporting data management or data systems

Qualifications

• Post-secondary education; undergraduate degree preferred

Benefits & Perks

• Competitive salary within the range of $50,000-$65,000 USD based on experience and qualifications
• Comprehensive health benefits including extended health coverage, disability insurance, and a health spending account
• Paid vacation days that increase with tenure
• Paid sick days and maternity/parental leave
• Commuter benefits
• Corporate bonuses
• 401(k) retirement plan with company contribution matching
• Flexible work arrangements and hybrid work model
• Supportive work environment fostering creativity and career growth