Technical Account Manager

About the Role

Key Responsibilities

• Build and maintain customer relationships to drive product adoption, expansion, and customer advocacy from the beginning of the customer's contract.
• Act as a trusted advisor by providing GRC subject-matter expertise and technical Risk Cloud product advice to help customers utilize their applications effectively and achieve desired outcomes.
• Track customer health proactively and engage at-risk customers with solutions based on GRC and Risk Cloud knowledge.
• Support implementation project management and serve as a technical expert, focusing on the holistic view of a customer's GRC program and use case interrelations in Risk Cloud.
• Share knowledge of Risk Cloud best practices based on experience with similar customers, industries, and maturity levels.
• Conduct ongoing account management activities, including weekly status meetings, monthly strategic meetings with stakeholders, and quarterly executive business reviews.
• Provide training and resources for Power Users and end users on the Risk Cloud platform and existing applications.
• Collaborate cross-functionally with Sales, Customer Success, and Product teams to ensure a seamless customer journey from onboarding to ongoing partnership.
• Respond to and support power users and customers within the stated SLA.

Requirements

• 5+ years of experience in GRC or Risk Advisory.
• Becoming an expert on the Risk Cloud platform and articulating its value to various customer stakeholders.
• Interest in supporting sales and business development efforts.
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001.
• Passion for SaaS applications and understanding their value and limitations.
• Great people skills with the ability to tailor communication to different audiences.
• Ability to manage multiple accounts and priorities with strong organization and attention to detail.
• A drive to learn, curiosity, and a desire to understand customer problems and demonstrate how Risk Cloud can help.

Nice to Have

• Experience supporting sales and commercial business development efforts.
• Familiarity with industry-specific GRC use cases and maturity levels.

Qualifications

• Experience in GRC or Risk Advisory for 5+ years.
• Knowledge of cybersecurity and risk management frameworks such as NIST 800-53 and ISO27001.

Benefits & Perks

• Competitive salary range of $110,000 - $125,000 per year plus variable compensation, equity, and benefits.
• Flexible health and wellness benefits, including PTO, 11 annual holidays, Summer and Winter Fridays, and Health Days.
• Career development and learning opportunities through LinkedIn Learning, internal training, and mentorship programs.
• Inclusive work environment with Employee Resource Groups and community involvement through volunteer hours and charitable activities.