Technical Account Manager

Freedompay

Philadelphia, PA

Full Time

Senior

7 days ago

Job Description

About the Role

FreedomPay is seeking an experienced and solution-oriented Technical Account Manager to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This newly created role is designed to elevate how we manage complex, global partnerships by blending deep technical acumen with outstanding client management skills. The ideal candidate thrives in fast-paced environments, is fluent in the language of technology and business, and is energized by solving problems across functional teams. As a TAM, you'll be responsible for the end-to-end success of your assigned accounts through long-term solution delivery engagement. You'll serve as the primary point of contact and program owner, ensuring client needs are anticipated, internal resources are aligned, and FreedomPay's technology is positioned as a driver of ongoing value.

Key Responsibilities

Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from introduction to ongoing support.
Act as a program manager and internal quarterback-driving cross-functional collaboration, accountability, and timely delivery across Product, Engineering, Integrations, and Support teams.
Deeply understand and articulate the FreedomPay platform, including high level product functionality and implementation.
Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables and facilitating engagement with platform solutions group for more in depth technical discussions.
Lead client-facing meetings for delivery and execution, providing insight into technical delivery, open items, usage trends, and opportunities for optimization.
Build long-term relationships rooted in trust, reliability, and technical confidence-positioning yourself as an extension of the client's team.
Escalate and resolve issues with urgency and transparency, ensuring high levels of client satisfaction and retention.
Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions, advocate for client priorities, and ensure ongoing alignment.
Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation that scale with the organization.

Requirements

5+ years of experience in a client-facing technical role such as Technical Account Manager, Solutions Architect, Sales Engineer or Implementation Manager in a SaaS or payments environment.
Strong project and stakeholder management skills, with a demonstrated ability to manage multiple high-touch accounts simultaneously.
Excellent verbal and written communication skills with an ability to tailor messages to both technical and non-technical audiences.
Hands-on experience with API-based products, system integrations, and enterprise platform configurations.
A proactive, resourceful, and consultative approach to client engagement and problem solving.
Comfortable navigating ambiguity, rapidly shifting priorities, and cross-functional complexity.

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