Technical Account Manager

About the Role

Key Responsibilities

• Build and maintain trusting relationships with clients via phone, in person, and virtual meetings.
• Educate clients on Equinox services and their impact on overall technology health.
• Act as an escalation point for client issues, both day-to-day and high-level impact.
• Serve as the main point of contact for client decision-makers and VIPs.
• Prepare and present Quarterly Business Reviews, strategic planning, and budgeting for clients.
• Collaborate with internal teams to meet client expectations.
• Assist with technical training on security and other IT-related topics.
• Troubleshoot and resolve client-facing issues.
• Identify solutions to improve client productivity, performance, and protection.
• Assist with lead generation and sales efforts, with bonus and commission eligibility.

Requirements

• Professional business communication skills with a balance of personal and professional conduct.
• Strong email writing skills, with an emphasis on tone and content.
• Adaptability to work with various personality types.
• Excellent customer service skills and a focus on long-term relationships.
• Ability to handle high-stress or high-impact situations with a positive attitude.
• Intrinsically motivated, resilient, and emotionally generous.
• Willingness to be responsive after hours as needed, based on client emergencies or technical issues.
• Ability to live and work in Utah.

Nice to Have

• Good character, integrity, and accountability.
• Dependability and punctuality.
• A “Can Do” attitude with a confident approach.
• Strong organizational skills and the ability to take initiative.
• Humility and a desire for continual improvement and feedback.

Benefits & Perks

• Education reimbursement
• Weekly company lunch
• Health and dental insurance
• Flexible schedule
• Opportunities for continual learning and certifications
• 1-on-1 mentorship and guidance