Technical Resource Manager - Building Automation

About the Role

Key Responsibilities

• Support and coach Field Service Professionals (FSPs), ensuring efficient service execution and escalation of issues as needed.
• Promote Honeywell's safety culture and ensure FSP compliance with all safety standards and regulations.
• Oversee the timely and compliant execution of assigned service tasks.
• Partner with support teams to maintain and improve service quality and delivery standards.
• Maintain skill and certification records; drive execution of training plans for FSP development.
• Provide performance feedback to managers to support employee development initiatives.
• Assist in rolling out new tools, processes, and productivity tracking with leadership teams.

Requirements

• Bachelor's Degree in Engineering, Technology, or a related field, or 15 years of experience within the Building Automation Industry in lieu of a degree.
• 6 years of industry experience within the Building Automation Industry.
• 5 plus years of experience in Honeywell Building Automation Systems.

Nice to Have

• Strong planning, organization, and project management skills.
• Self-motivated and able to work independently.
• Excellent customer service and relationship management.
• Experience in operations management or team leadership.
• Skilled in managing spot activities and coordinating projects.
• Cross-cultural communication and multi-language capability.
• Green Belt certified; familiar with SIOP process.
• Knowledge of Honeywell Building Automation products/services.
• Effective team player with strong communication and influencing skills.
• Ability to lead in a matrix environment without direct authority.

Benefits & Perks

• Occasional travel to customer sites may be required.
• Flexibility in working hours to meet service demands.