Ticketing Analyst

About the Role

Key Responsibilities

• Manage ticket setup, pricing, inventory, and customer flow across all CAMP locations and experiences.
• Develop and execute dynamic pricing strategies to optimize conversion and maximize revenue.
• Own the backend ticketing system built on Shopify, partnering with Product and Tech to ensure platform reliability and enhancements.
• Oversee day-to-day ticket operations including event builds, capacity management, blackout dates, and hold inventories.
• Ensure smooth and on-brand customer journey from purchase to check-in, collaborating with Retail and Store Ops.
• Troubleshoot and resolve ticketing and fulfillment issues quickly and empathetically.
• Maintain clear, accurate listings and communications for all shows, ensuring brand consistency and clarity.
• Partner with the Growth team on conversion tracking, attribution, and performance optimization across channels.
• Collaborate with Brand Partnerships to build and support co-branded ticketing experiences, from pre-sale to post-event reporting.
• Work with Retail, Creative, and Studio to integrate ticketing into larger brand moments, seasonal campaigns, and IP activations.
• Monitor key KPIs like sell-through, conversion rate, drop-off, and average ticket price.
• Generate performance reports and dashboards for leadership and location teams.
• Use insights to test, iterate, and refine pricing, packaging, and customer flow strategies.

Requirements

• 4-7 years experience in ticketing, live events, venue management, or consumer experience roles.
• Deep familiarity with Shopify or custom-built ticketing solutions.
• Experience with dynamic pricing, revenue management, or inventory optimization.
• Highly analytical and operations-minded—comfortable in spreadsheets and event builds.
• Clear communicator with experience working cross-functionally across marketing, product, partnerships, and retail teams.
• Passion for family entertainment, live experiences, and creating magical moments.
• Bonus: Familiarity with analytics tools (GA4, Shopify Analytics, Looker, etc.).

Nice to Have

• Familiarity with analytics tools (GA4, Shopify Analytics, Looker, etc.).

Qualifications

• Educational background is not explicitly specified, but relevant experience in ticketing or live events is required.

Benefits & Perks

• Medical Coverage & Pharmacy Benefits including virtual doctor visits.
• Dental & Vision Coverage.
• Gym and Wellness Discounts.
• Voluntary Pet Insurance.
• Health Care Flexible Spending Account (FSA).
• Dependent Care Flexible Spending Account (FSA).
• Life & AD&D Insurance.
• Long Term Disability.
• Mass Transit & Commuter Parking Programs.
• 401(k) Plan (Employee contribution only).
• Benefits Concierge: a team of dedicated and experienced employee benefits advocates.
• Employee Assistance Program for support around education, legal, financial planning, career development, mental health, and dependent care.
• 20% off all merchandise at CAMP's retail stores and CAMP.com.
• Flexible Paid Time Off (PTO) allowing employees to take time off as needed.
• Paid holidays.