Transplant Account Manager - Canada

About the Role

Key Responsibilities

• Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions.
• Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions, or services.
• Develop and execute strategic plans to drive business growth and achieve sales targets.
• Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint, and meet commercial goals.
• Possess an understanding of therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supportive clinical studies.
• Identify key customer stakeholders and influencers, establishing strong relationships and partnerships.
• Resolve customer issues promptly, managing expectations and ensuring satisfaction.
• Forecast and manage the sales pipeline and growth strategies, tracking progress towards objectives at both the account and regional levels.
• Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness and ROI.
• Partner with internal teams such as Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations to develop solutions addressing customer needs.

Requirements

• Bachelor's degree required; advanced degree (e.g., MBA) preferred.
• Minimum of 10 years sales or strategic account management experience in the healthcare industry.
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts.
• Track record of developing effective account strategies that maximize business outcomes.
• Strong written and oral communication skills.
• Excellent organizational skills.
• Willingness to travel 50-75% or greater, including day trips and overnight travel.
• Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools.
• Results-driven, strategic thinker, patient-focused, problem solver, with strong communication skills, persistence, self-awareness, and adaptability.

Nice to Have

• Experience with therapeutic areas, scientific concepts, and clinical studies.
• Experience in digital healthcare solutions or genomics-based information.

Qualifications

• Bachelor's degree (required).
• Advanced degree such as an MBA (preferred).
• 10+ years of relevant sales or account management experience in healthcare.

Benefits & Perks

• Competitive base salary and incentive compensation.
• Health and welfare benefits including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Up to 30 days of paid leave annually for organ or bone marrow donors under the Living Donor Employee Recovery Policy.