(USA) Principal, Product Manager

About the Role

Key Responsibilities

• Responsible for driving the vision, the strategy, and the execution of scope across Walmart+ Member Care and Member Operations.
• Enhance experience around Member operations to drive operational success and efficiency and reduce member operational defects.
• Build new foundational capabilities and experiences to proactively mitigate impact of experience issues, empower member self-service experiences for rapid first contact resolution, and enable Care agents to provide best-in-class service to Walmart+ members.
• Define launch plans and success metrics, work with analytics and business intelligence sources on A/B testing to measure impact, analyze results, and recommend improvements based on customer data and other business intelligence sources.
• Drive product platform prioritization and development, build a consolidated roadmap in alignment with business stakeholders, product partners, and engineering leaders.
• Drive execution on the roadmap, including working with engineers on technical aspects such as API requests and responses, answering development questions, and monitoring QA for production rollout.
• Manage cross-functional leadership and stakeholder alignment across partner teams including Technology, Business, and Product partners.

Requirements

• You are passionate about product innovation and committed to developing new products and optimizing existing ones to enhance user experience and business impact.
• You have experience building concierge care platforms and agent-facing tools.
• You have experience in building and scaling subscriptions, memberships, and Customer Care products.
• You have a customer-centric mindset, focused on delivering exceptional customer experiences through data-driven insights and user-first execution.
• You are comfortable influencing others, managing stakeholders, gaining buy-in from leadership, and communicating clearly.
• You have a test and learn mentality and an agile way of working to improve products.
• Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years of experience in product management.
• Option 2: 11 years of experience in product management or related area.

Nice to Have

• Master's degree in Computer Science, Engineering, Business Administration, or related area.
• Experience working on consumer-facing, large-scale, highly complex B2B/C products.
• Supervisory experience.
• Background in creating inclusive digital experiences and knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Qualifications

• Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years of experience in product management.
• Option 2: 11 years of experience in product management or related area.
• Preferred: Master's degree in Computer Science, Engineering, Business Administration, or related area with 8 years of experience as a product manager.

Benefits & Perks

• Competitive pay with performance-based incentive awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits like short-term and long-term disability, education assistance, company discounts, military service pay, adoption expense reimbursement, and more.
• Live Better U education benefit program covering tuition, books, and fees for various degrees and certificates.