User Experience Designer

System One

Ashburn, VA

Contract

Senior

9 days ago

Job Description

About the Role

The UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services. This role involves developing conversational flows for chatbots, voice assistants, and AI-powered interfaces, supporting user-centered design solutions across various digital initiatives, and working independently on projects of moderate to complex scope. The position is based in Vienna, VA, with a hybrid work model requiring onsite presence 2-3 days a week, and is offered as a multiyear contract.

Key Responsibilities

Designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfaces
Supporting and developing user-centered design solutions for all levels of products and digital initiatives via user interface solutions and interaction models
Developing project execution plans, deployment schedules, and implementing UX design projects of moderate to complex scope
Creating prototypes for testing to ensure design meets business and user objectives
Influencing team members and business partners by explaining the impact of designing with the end user in mind
Collaborating with project teams to define solutions
Operating within the appropriate Design Thinking methodology based on product, channel, audience, and application requirements
Proactively identifying and addressing user experience or design issues to ensure projects stay on track and meet milestones

Requirements

8-10 years of experience in designing and developing conversational flows for chatbots, voice assistants, and AI interfaces
Proficiency in usability testing and user research
Strong portfolio demonstrating conversational UI/UX projects
Familiarity with conversation design tools
Significant experience in design fundamentals, interaction design, visual design, and industry standards
Experience in user-centered design processes and best practices
Ability to interpret requirements into executable design solutions
Strong cross-group collaboration and persuasion skills
Excellent verbal and written communication skills
Experience analyzing business processes and functions
Ability to manage timelines, deadlines, and resources effectively

Nice to Have

Experience with web and mobile content, tools, and forms
Knowledge of industry-standard conversation design tools
Experience working independently with limited guidance

Qualifications

8-10 years of relevant experience in UX and conversational design

Benefits & Perks

Health and welfare benefits including medical, dental, and vision coverage
Spending accounts and life insurance
Voluntary plans
Participation in a 401(k) plan

Working at System One

System One and its subsidiaries are leaders in delivering outsourced services and workforce solutions across North America. They emphasize efficiency, quality, and client satisfaction, fostering a collaborative environment that values diversity and equal opportunity. The company offers comprehensive benefits and promotes a supportive, inclusive workplace culture.

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