Veterinary Software Project Management - Manager II

About the Role

Key Responsibilities

• Provide leadership to a project management team focused on delivering high-quality software implementations to veterinary hospitals.
• Ensure projects are completed on time, within scope, and within budget across 22 SaaS products, maintaining or exceeding customer satisfaction.
• Manage staff and/or supervisors by assigning work, monitoring activities, evaluating performance, and promoting staff training and development.
• Support the development of team and department policies and procedures with a focus on continuous process improvement.
• Handle escalated or critical issues with clients or within functional roles, coordinating with related departments to resolve issues.
• Partner with functional leaders from Sales, Conversions, Training, and Product Development to align and deliver software implementation and onboarding.
• Identify and implement strategies to enhance customer experience and improve business operations.
• Lead or contribute to process improvements based on evaluation of existing procedures and business needs.
• Utilize data, metrics, and system tools to ensure efficiency and maximize customer experience.
• Prepare reports and analyses to summarize work activities, highlight issues, and inform senior management.

Requirements

• 3+ years of experience in Project Management, with preference for SaaS industry or PMO leadership experience.
• Ability to organize, prioritize, and direct work in a fast-paced environment with adaptability and positive attitude.
• Minimum of 3 years' leadership experience managing moderate-size or complex teams and solution delivery.
• Strong business acumen, preferably with experience in software deployment or veterinary practice operations.
• Excellent customer service and relationship-building skills, with ability to influence without authority and communicate effectively.
• Reasoning, problem-solving, and analytical skills to resolve issues.
• Proficiency with personal computer skills, including Microsoft Office and cloud-based systems.
• Experience being accountable for team performance and results within own discipline or function.
• Ability to adapt plans and priorities to meet or exceed goals and handle operational challenges.

Nice to Have

• Experience with SaaS industry or prior PMO leadership roles.
• Background in veterinary practice business operations.

Qualifications

• Formal educational qualifications are not explicitly specified in the description.

Benefits & Perks

• Salary of $90-$110k
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.