VIP Account Manager

About the Role

Key Responsibilities

• Manage and build a portfolio of VIP players & develop relationships with those customers through enhanced service and proactive correspondence.
• Regularly engage with VIP players to monitor and identify opportunities to increase engagement and loyalty.
• Meet predetermined productivity, quality, and Service Level Agreement targets.
• Provide detailed reports on your Customer Portfolio to both your line managers and relevant departments within the business.
• Help to plan, attend and host VIP player events.
• Deliver against company responsible gaming metrics.

Requirements

• Minimum 2 years of experience in high end customer service field preferred.
• Strong interpersonal and communication skills, ability to build relationships.
• Excellent verbal and written communication skills and exceptional attention to detail.
• Must reside within a state where online sports betting is currently legalized.
• Business to Customer Sales experience preferred.
• Knowledge of the online gaming industry is preferred.
• Strives to meet targets and deadlines.
• Appetite to deliver service levels above and beyond expectations.
• Excellent organizational and planning skills.
• Willing and able to work non-traditional business hours.
• Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly.
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities.
• Travel for this role is expected around 25% of the time.

Nice to Have

• Experience in high end customer service field.
• Business to Customer Sales experience.
• Knowledge of the online gaming industry.

Qualifications

• Minimum 2 years of experience in high end customer service preferred.

Benefits & Perks

• Full-time employment with salary range listed in USD; ranges will change based on country and state of residence.
• In addition to the base and bonus, more benefits are offered. For details, visit https://benefitsatfanatics.com/