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VP, Campaign Process Optimization Leader

Synchrony

Dallas, TX
Full Time
Executive
130k-210k
3 days ago

Job Description

About the Role

The Campaign Process Optimization Leader (CPOL) is responsible for identifying and leading continuous improvement and optimization across the marketing campaign value stream that drives productivity, cost savings, campaign controls and accelerates speed to market. Reporting to the VP, Marketing Business Process Transformation Leader, this role leads value stream mapping exercises to generate operational benefits and sets the foundation for future strategic expansion to maximize market growth. As a thought leader, this role champions simplification, standardization and continuous transformation opportunities throughout Campaign execution to drive growth with a consistent and flexible strategy. The CPOL sets the standards for value stream mapping identification, implementation, defining principles, while collaborating with Optimization & Assurance Team to incorporate technical solutions. The CPOL initiates high impact process improvement strategic initiatives, partnering with stakeholders throughout the process independently, from concept through execution and establishing measurement outcomes. This role will reimagine the campaign execution process through leading AI solution opportunities to improve campaign ROI and ensure successful implementations, while maintaining high adherence to key governance steps.

Key Responsibilities

  • Lead end-to-end process optimization across Campaign Management execution including value estimation and realization of benefits that include opportunities across people, process, and technology.
  • Drive incorporation of Gen AI into the campaign process for the purpose of generating greater value by reducing time spent on low value activity and focusing high value activity on stronger results.
  • Serve as a strategic advisor to technical and business teams on how to evaluate, articulate, and quantify the value of AI use cases.
  • Partner across the Growth function identifying optimization opportunities for comprehensive value attribution and ROI calculations throughout the Campaign process.
  • Establish governance protocols to ensure consistency and transparency in optimization tracking across Performance Marketing.
  • Develop & implement an optimization program focused on assessing current processes, identifying gaps, leading improvement opportunities, and achieving annual cost savings goals within Performance Marketing.
  • Lead value stream map assessments and facilitate workshops, in collaboration with business stakeholders, identifying current state opportunities and defining future state goals and processes and establishing clear steps to drive and deliver optimization.
  • Lead solutioning sessions with VP Product Managers, VP Product Owners Data Insights, VP Strategic Initiatives Leaders that incorporate technical solutions in optimization initiatives.
  • Develop deep understanding of existing Marketing Technology stack and contribute to ongoing MarTech Agile program to aid in delivering optimization goals.
  • Evaluate emerging trends in the industry including AI solutions that can support the future state of Campaign Execution in Financial Services.

Requirements

  • Bachelor's degree. In lieu of degree, high school diploma/GED and 11+ years of project management leading complex cross functional projects.
  • 8+ years of project management leading complex cross functional projects and influencing skills to lead teams in scaling improvements.
  • Lean Management, Operational Excellence or equivalent experience in business process continuous improvement initiatives in Campaign Management execution.
  • Strong business acumen, able to bridge the business objectives with technology capabilities.
  • Experience with Work Management applications, automation solutioning, system integrations and business process knowledge.

Nice to Have

  • Master's degree in Operations Management, Business Administration, Finance, or similar.
  • Prior work experience supporting Marketing functions within Financial Services.
  • Project Management Professional (PMP) designation.
  • SAFe 6.0 certification.
  • 3+ years experience using Adobe Workfront.
  • 1+ year experience using modern Marketing execution platforms.
  • Strong communication skills, able to create and deliver executive-level summary reports and presentations.
  • Proven ability to work independently, yet as key member and contributor to a broader team.

Qualifications

  • High school diploma or equivalent (required).
  • 11+ years of project management experience leading complex cross functional projects (required).

Benefits & Perks

  • Salary range of $130,000.00 - $210,000.00 USD annually, eligible for an annual bonus based on individual and company performance.
  • Flexible work options including work from home, office, or near one of the company's hubs.
  • Participation in an inclusive culture with Employee Resource Groups (ERGs).
  • Reasonable accommodation support for applicants with disabilities.

Working at Synchrony

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud of our award-winning culture for all.

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Job Details

Posted AtAug 20, 2025
Salary130k-210k
Job TypeFull Time
Work ModeRemote
ExperienceExecutive

Job Skills

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About Synchrony

Website

synchronyfinancial.com

Location

Dallas, TX

Industry

Commercial Banking

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