Workflow Automation Specialist

About the Role

Key Responsibilities

• Develop and manage integrations across key business platforms to streamline workflow automation.
• Use Make.com to design, build, and maintain custom workflows that ensure different business tools (e.g., Box, DocuSign, Smartsheet, Office 365, finance apps) work together seamlessly.
• Work closely with Finance, Legal, Sales, and other departments to understand their process needs and deliver automated solutions that support business goals.
• Identify manual processes or bottlenecks in these teams and propose automation strategies to increase efficiency.
• Leverage Make.com's library of 2,500+ app integrations and its API connectivity to connect required services.
• Utilize custom code (JavaScript modules or scripts) within Make to achieve complex transformations or integrations beyond out-of-the-box capabilities.
• Set up, test, and monitor automated workflows to ensure reliability and accuracy.
• Troubleshoot integration issues or errors in scenarios, and optimize workflows for performance and scalability.
• Document automated processes and integrations clearly, including process flow diagrams and scenario documentation in Make.
• Provide training or guidance to end-users and stakeholders on how new automations work.
• Work with IT and security teams to ensure automations comply with data governance and security policies.

Requirements

• Hands-on experience building complex workflows with Make.com (Integromat) or similar automation platforms.
• Minimum of 2 years' experience utilizing automation tools like Zapier, Make.com, etc., to create integrations and workflows.
• Proficiency in scripting or programming, especially JavaScript, to write custom functions or modules within Make.com scenarios.
• Familiarity with JSON, RESTful APIs, and webhooks for app integrations.
• Solid understanding of connecting and authenticating with various SaaS application APIs such as Box, DocuSign, Smartsheet, and Microsoft Graph API.
• At least 2 years of experience working with CRM/ERP or other business system integrations and APIs.
• Strong analytical skills to map out business processes and identify automation opportunities.
• Excellent communication skills to work with non-technical stakeholders and translate requirements into automated solutions.
• Ability to troubleshoot workflow issues and handle data accurately.

Nice to Have

• Experience with other automation and workflow tools such as Power Automate, UiPath, Nintex.
• Familiarity with additional SaaS platforms like Airtable or Nintex.
• Knowledge of Python or other scripting languages for automation.
• Background in business processes within Finance, Legal, or Sales domains.
• Certifications in automation platforms or process improvement (e.g., Six Sigma, RPA).

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.
• 2+ years of experience in process automation, workflow design, or digital transformation.
• Proficiency with automation platforms such as Power Automate, Zapier, Make/Integromat, UiPath, Nintex.

Benefits & Perks

• Paid bi-weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans including medical, dental, prescription, and vision
• Employer HSA contributions
• Competitive 401(k) Program with employer matching
• Daily dress code of “business casual”
• A positive work environment