Account Coordinator, CVS Media Exchange (CMX)

About the Role

Key Responsibilities

• Collaborate with internal partner teams to build successful digital media campaigns aligned to client KPIs for new business and assigned clients.
• Build out media campaign proposals in partnership with the sales and media teams.
• Act as daily point of contact for client post sale questions and updates.
• Review and execute IOs and SKU mapping for campaign greenlight.
• QA billing terms and facilitate IO signatures.
• Coordinate launch assets and creative files with internal partners.
• Facilitate the end-to-end creative process between the advertiser and CMX's creative team.
• Own end-to-end launch to billing cycle or all self-service and PMP accounts aligned with designated pod.
• Own MWA campaign setup and coordination with internal partners. Prepare revenue reporting for marketing and Biz Ops.
• Partner closely with cross-functional teams on campaign activation, trafficking, and optimizations.
• Communicate key campaign performance metrics, insights, optimization recommendations, and upsell opportunities to clients or for assigned accounts.
• Support monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end-of-campaign reporting and presentations for clients.
• Establish reporting dashboards for all client campaigns and QA reporting metrics after launch.

Requirements

• 2+ years previous work experience in Sales, Retail Marketing, Account Management, Media or related field.
• 1+ years proven experience managing client relationships and effectively problem solving.
• Excellent communication skills, numerical analysis, strong organization, project management, and ability to multi-task.

Nice to Have

• Effective multi-tasking skills with proven ability to support multiple campaigns/initiatives for multiple stakeholders.
• Team player mentality and ability to work well with cross-functional partners in a fast-changing environment.
• Analytical thinker: digest data and make recommendations.
• Organized: ability to prioritize and deliver timely work; best in class project management skills.
• Proficiency in Office Suite, PowerPoint, and Salesforce.
• Flexible: dynamic, hard-working, and able to pivot quickly to keep up with business demands.
• Strong familiarity with digital environment: eRetail, eCommerce, or experience in a retail media network is a plus.

Qualifications

• Bachelor's degree preferred or related field or equivalent (HS Diploma + 4 yrs experience) required.

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.