Account Executive - Digital Banking

About the Role

Key Responsibilities

• Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
• Educate clients on Fiserv happenings and our impact on their organization.
• Create an easy environment for clients to interact and communicate with you and Fiserv.
• Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
• Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
• Coordinate team education on Digital Channels and Electronic Payments products as needed.
• Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
• Support client visits and conferences, and ensure billing accuracy.

Requirements

• 2+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
• 2+ years of experience in electronic banking, mobile banking, and/or payments.
• Bachelor's degree in business or other applicable discipline, and/or equivalent military experience.
• Strong professional communication skills, including verbal, written, and presentation.
• Proven ability to interact and influence at executive levels.
• Exceptional time management skills, ability to manage multiple projects and responsibilities concurrently.
• Strong working knowledge of Excel and PowerPoint, including the ability to create compelling presentation content.

Nice to Have

• Working knowledge of Fiserv account processing products, online banking products and business units.
• Experience with Fiserv systems or application.
• Additional certifications in banking or financial technology fields.

Qualifications

• Bachelor's degree in business or applicable discipline, or equivalent military experience.

Benefits & Perks

• Physical, mental, emotional, and financial benefits from day one.
• Paid holidays, generous time off policies, including Recharge & Refuel time, and free counseling through EAP.
• Competitive salaries, the Fiserv 401(k) Savings Plan, and Employee Stock Purchase Plan.
• Recognition programs like Living Proof with rewards.
• Medical, dental, vision, life and disability insurance options and well-being resources through Fuel Your Life.
• Training, development, certification, and internal mobility opportunities.
• Participation in Employee Resource Groups promoting diversity and inclusion.