Account Strategist

About the Role

Key Responsibilities

• Retain and grow client revenue by delivering an exceptional client experience and strong digital marketing performance that aligns with client business goals.
• Foster strong relationships with clients by managing expectations, responding promptly, and ensuring each client feels supported and valued.
• Work closely and effectively with internal teams to launch client websites on time, develop ongoing digital marketing strategies, recommend budgets, and adjust campaigns & strategies for optimal performance.
• Lead regular client calls, present strategies and concepts, and clearly communicate ideas/recommendations, results, progress, and next steps.
• Identify potential performance or retention risks, work with internal teams to identify & facilitate proactive solutions, and communicate proactively to clients.
• Oversee client timelines, budgets, hours, and deliverables to ensure internal teams are making progress, work is being documented, and accounts remain profitable for the organization.

Requirements

• 2+ years of experience in account management, project management, and/or digital marketing strategy at a marketing agency.
• Proven ability to manage multiple client relationships and deliver positive client outcomes.
• Strong organizational systems and time management skills — you can juggle multiple accounts, projects, and deadlines without losing track.
• Ability to keep details straight across a high volume of clients — excellent memory, compartmentalization skills, and follow-through.
• Foundational knowledge of digital marketing (SEO, SEM, paid media, analytics) and business concepts.
• Excellent written and verbal communication skills, both client-facing and internal.
• Organized & Efficient - You thrive in fast-paced environments, balancing many clients at once without dropping details.
• Accountable - You take ownership of your work, follow through on commitments, and consistently seek to improve.
• A Strong Communicator - You explain strategy clearly to clients and collaborate seamlessly with internal teams.
• Detail-Oriented - You catch the small things that others might miss and keep projects moving smoothly.
• Focused & Adaptable - You're able to compartmentalize client needs, stay on top of priorities, and quickly pivot as situations change.
• Business-Minded - You bring a solid foundation of business knowledge to connect marketing strategies with client goals.
• Collaborative & Supportive - You work well with others, respond quickly, and create solutions that help the team succeed.

Nice to Have

• Public speaking
• Project management
• Digital marketing
• SEO
• Account management
• Leadership
• Communication skills
• Time management

Benefits & Perks

• Health, dental & vision insurance
• 401(k) with company match
• Job stability
• Convenient office location
• Regular office snacks
• Quarterly paid lunches
• Flexible PTO policy
• Paid company holidays
• 38-hour work week
• Flexible summer hours
• Promotion-from-within culture
• Career advancement opportunities
• Weekly one-on-ones with your manager
• 360-feedback systems
• Structured onboarding programs
• Ongoing training & skill development
• Public speaking opportunities
• Thought leadership
• Industry expertise
• Results-focused, data-driven, innovative, collaborative work