Advertising Solutions Associate

About the Role

Key Responsibilities

• Collect, organize, and review creative assets (e.g., images, videos, copy) from clients and internal teams to ensure all assets meet platform specifications and brand guidelines.
• Monitor asset delivery timelines, follow up on outstanding requests, and ensure all materials are ready for on-time campaign launches.
• Assist with campaign scheduling, including entering campaign details into Jira and coordinating launch timelines with cross-functional teams.
• Support the Digital Advertising (DA) team by responding to client inquiries and internal communications related to campaign setup, assets, and timelines.
• Support and oversee a small group of social community ambassadors.
• Coordinate ambassador activities, ensuring alignment with campaign objectives.
• Monitor ambassador engagement and provide performance updates to the marketing team.
• Manage orders to external vendors, ensuring timely delivery of marketing materials and campaign assets.
• Track order fulfillment, troubleshoot issues, and communicate updates to relevant stakeholders.
• Maintain vendor relationships and ensure compliance with agreed-upon terms.
• Serve as a point of contact for clients regarding asset submissions and campaign requirements.
• Provide updates to clients on campaign progress and deliverables.
• Assist with client inquiries and escalate issues to appropriate team members as needed.
• Maintain marketing operations documentation and internal records.
• Support special projects and administrative tasks as needed.

Requirements

• Minimum of 2 years professional experience in customer success, professional services, support role, or product role.
• Bachelor's degree.
• Strong organizational skills, attention to detail, and effective communication skills.
• Experience with CRM tools (e.g., Salesforce, project management software) is preferred.

Nice to Have

• Experience with CRM tools (i.e., Salesforce, project management software, etc.).

Benefits & Perks

• Health and wellness benefits package, including an outstanding 401k match.
• Flexible PTO program and generous parental leave policy.
• Relias pays for the employee portion of the monthly healthcare premium.
• Flexible work environment with onsite and work from home options.
• Active Employee Resource Groups open to all employees.
• Comprehensive onboarding program.
• Growth and career advancement opportunities.
• 20%+ annual employee promotion and transfer rate.
• Multiple development program options including leadership development, professional development curriculums, and Nanodegree options in technology and data science.
• Professional development through conference attendance and participation in organizations like NC Tech.
• Onsite 321 Coffee Shop providing free coffee and pastries.