Associate Customer Development Manager

RxSight

Minneapolis, MN

Full Time

Mid Level

115k+

2 days ago

Job Description

About the Role

RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye. The Associate Customer Development Manager (ACDM) is responsible for driving LAL growth by overseeing tactical account planning, co-managing onboarding execution with assigned CTS, and divisional analytics across a defined geography. This role functions as a business lead for RxSight at the account level, ensuring alignment of practice development initiatives with measurable LAL adoption KPIs.

Key Responsibilities

Support the execution of tactical initiatives, programs, and new product introductions that contribute to LAL adoption and account-level performance growth.
Conduct ongoing analytics review of divisional performance, identifying LAL velocity, cycles, and at-risk trends measured within actionable timeframes.
Co-lead tactical planning calls with all net new customers, aligning messaging, 'Drive for 5' initiatives, training expectations, and partnership setup.
Develop and manage site-level account plans, including 30, 60, and 90-day tactical execution strategies, in collaboration with divisional CTS partners.
Implement and maintain CRM documentation for all accounts, including % of premium, total cataract volume, surgeon count, LAL penetration, and aligned KPIs.
Lead regional OD referral engagement strategy to support LAL patient pipeline.
Co-own and execute net new customer onboarding processes with CTSs focused on full team alignment and measured time to first implant.
Conduct formal business reviews with accounts, benchmarking LAL adoption 90 days prior and 90 days post implementation, measuring effectiveness and adapting as needed.
Partner with CTS and Sales teams to identify growth bottlenecks and formulate adoption-focused solutions.

Requirements

Develop high-level clinical ophthalmic knowledge regarding practice workflows, patient flow optimization, and the ability to guide and resolve workflow issues in clinic settings to accelerate LAL adoption.
Proven ability to interpret and act on clinical and commercial performance data.
Demonstrated ability to co-lead tactical customer planning and execute business plans.
Knowledge of ophthalmic clinic and ASC operations, with emphasis on premium technology positioning.
Excellent written and verbal communication skills.
Ability to manage multiple projects and deliver results against LAL growth objectives.
Bachelor's degree in Business, Life Sciences, or a related field.
Minimum 3 years of proven sales experience in the medical device, biotechnology, pharmaceutical, related industry.
Ability to travel up to 75% of the time.
Familiarity with CRM tools, patient flow design, and co-management network development is highly desirable.

Nice to Have

Demonstrated success in customer onboarding, business planning, or tactical account development roles.

Qualifications

Bachelor's degree in Business, Life Sciences, or a related field.

Benefits & Perks

$115,000 Per Year + Variable Compensation

Working at RxSight

RxSight values innovation in ophthalmic medical technology and aims to revolutionize cataract surgery outcomes by fostering a collaborative and results-driven environment focused on practice development and customer engagement.

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