Bilingual Product Support Analyst

US Tech Solutions

Sunnyvale, CA

Contract

Mid Level

3 days ago

Job Description

About the Role

This role serves as a key point of contact for internal teams, providing technical and operational support related to Vehicle Ads merchants. The position involves fielding inquiries from support and sales teams, offering consultative guidance on merchant onboarding, policy adherence, and feature adoption. The scope also includes assisting with Merchant Promotions and ensuring smooth implementation of related features. Success in this role requires strong cross-functional communication skills, an understanding of digital advertising products, and familiarity with market-specific nuances.

Key Responsibilities

Initial triage of bug reports.
Data quality status responses.
Store feed allowlisting (config).
Vehicle ads trusted partner allowlisting (config).
Technical account management for vehicle ads agency accounts (MCA), merchant subaccounts and individual merchant account support.
Ad hoc reporting requests/SQL queries.
Other tasks as deemed necessary by the lead Vehicle ads PTM.

Requirements

Bilingual (Japanese and English).
Customer Service experience.
Troubleshooting data feed issues.
Project / Program Management - intermediate.
Familiarity with gMail, Calendar, Drive, Docs, Meet.
Familiarity with eCommerce and Ads strongly preferred but not required.

Nice to Have

Familiarity with eCommerce, and Ads strongly preferred but not required.

Working at US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. It is an Equal Opportunity Employer, offering consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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