Senior Customer Development Manager

About the Role

Key Responsibilities

• Build and maintain deep relationships with key customer stakeholders across accounts.
• Drive account growth and long-term success by identifying new opportunities, expanding usage, and ensuring value delivery.
• Develop a strong understanding of each customer's goals and how PhysicsX solutions align with their priorities.
• Monitor customer health and proactively address risks or blockers to customer success.
• Support forward-deployed teams on strategic accounts, including commercial framing, value articulation, and relationship management.
• Engage directly with prospective and existing customers to grow the commercial pipeline across verticals, including traveling to sites in North America, Europe, Asia, and Oceania.
• Lead sales conversations, scope partnerships, and support deal structuring and negotiation.
• Identify patterns in customer needs, usage, and value delivery to refine vertical strategy and offerings.
• Develop, maintain, and evolve business development materials such as pitch decks, product demos, case studies, testimonials, and publications.
• Prioritize and plan engagement opportunities (events, conferences, campaigns) to drive customer growth.
• Work closely with Delivery and Product teams to ensure strong feedback loops between customer insights and platform development.
• Provide actionable input to Product on feature gaps, roadmap priorities, and customer impact stories.
• Partner with marketing and growth teams to support vertical-specific content and campaigns.
• Participate in pipeline and growth process reviews to continuously improve scaling efforts.

Requirements

• 6-10 years of experience in business development, strategic account management, or customer-facing growth roles at a tech, SaaS, or engineering company.
• Proven success in managing and growing enterprise customer relationships.
• Deep expertise in one of the following sectors: Semiconductors, Aerospace, Energy, Materials and chemicals, or Automotive.
• Strong experience leading complex B2B sales and account expansion conversations.
• Ability to identify patterns across multiple accounts and translate them into actionable business and product insights.
• Excellent communication skills, able to bridge technical, commercial, and strategic conversations.
• Background in engineering or technical disciplines is a significant plus, especially when combined with customer-facing or commercial experience.
• Experience collaborating with cross-functional teams (Product, Delivery, Marketing) in dynamic, fast-moving environments.

Nice to Have

• Background in engineering or technical disciplines.

Qualifications

• Experience in business development, strategic account management, or customer-facing growth roles.
• Proven success in managing enterprise customer relationships.
• Experience leading complex B2B sales and account expansion.

Benefits & Perks

• Equity options - share in our success and growth.
• 5% 401(k) match - invest in your future.
• Flexible working - balance your work and life in a way that works for you.
• Hybrid setup - enjoy our Manhattan office while keeping remote flexibility.
• Enhanced parental leave - support for life's biggest milestones.
• Private healthcare - comprehensive coverage for you and your family.
• Personal development - access learning and training to help you grow.
• Work from anywhere - extend your remote setup to enjoy the sun or reconnect with loved ones.