Bilingual Social Manager

About the Role

Key Responsibilities

• Community Management on Owned Accounts - interact with followers engaging with us (respond to comments, like comments, answer DMs, escalate customer service issues, etc.)
• Outbound Community Management - get the brand out in the world (comment on users' content that mentions the brand, engage with content and conversations where the brand can add value, start conversations with influencers and active users, etc)
• Collect and Curate UGC - save and curate the best UGC (influencers too) featuring brands for usage on social accounts
• Track Community Management Efforts - create and maintain trackers or decks that log all community management efforts, including notable moments of engagement and / or positive sentiment with audiences, versus ones that did not perform as well
• Social Landscape Analysis - monitor current trends and dialogues that engage our target audiences across primary social platforms; compile findings into decks for internal social teams with collaboration from strategy; input into client data and trends decks
• Content + Copywriting - provide reactive / quick-turn content for upcoming social calendars, ideate on monthly content calendars, support social copywriting efforts / at times write social captions, feed into monthly content calendar planning
• Social Media Copywriter on socially-led evergreen initiatives
• Paid Media Asset Management - own the updates and maintenance of paid media trackers with post links, copy, and codes for media team
• Agency Social - lead efforts for the agency social media channels; maintain owned and outbound community management efforts on the agency channels

Requirements

• Fluency in English & Spanish
• Expert in social media platforms and an endless curiosity on platform updates/evolutions
• Knowledge of Google Suite
• Keen eye for detail, and capacity to proofread and QA your own work
• A nerd streak for data and social media trends that's always on
• You're a social media head that's always looking for new ways to connect and participate on platforms

Nice to Have

• A passion for developing and understanding brand tones
• Experience writing captions or social content for brands
• Experience and passion for organizational project tools like Asana, Monday, etc.
• Experience utilizing Sprinklr or similar platforms
• Experience writing editorial content (we'd love to grow this position creatively!)

Benefits & Perks

• Salary Range: $65,000 - $75,000 salary range
• All your information will be kept confidential according to EEO guidelines
• Actual offer may vary by market location, job-related knowledge, skills and experience