Business Analyst Consultant, Hybrid in Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN

Full Time

Mid Level

71k-127k

about 11 hours ago

Job Description

About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Key Responsibilities

Develop reports and analytics that analyze Marketing and Operational trends and performance metrics within Adobe Customer Journey Analytics
Partner with the business to gather reporting requirements and gain a deep understanding of the data
Identify opportunities to drive efficiencies within the business processes
Leverage analytics to identify quality issues and drive to solutions
Build relationships with related functions within Marketing to ensure a clear, two-way communications channel

Requirements

2+ years of experience in data or business analysis
2+ years of experience gathering and documenting requirements from the client or business
Experience developing reporting, data structures and data insights within Adobe Analytics or Customer Journey Analytics or Adobe Analytics
Experience in cross-team collaboration, particularly with the ability to cross technical and non-technical stakeholders
Proficiency in distilling insights and presenting to business leadership

Nice to Have

Experience with Adobe Analytics and Adobe Experience Platform suite of tools
Experience with cloud data platforms (Azure Databricks, AWS, Azure, GCP), including services such as Redshift, Snowflake, Databricks, or similar
Experience working with the integration of customer experience (e.g. survey) and customer behavioral data
Knowledge and understanding of cross-channel (digital, contact center, etc.) customer journey data and analysis
Passion for understanding and improving the customer experience
Proven background in the healthcare industry
Proven exceptional critical thinking skills, including the ability to quickly assimilate new information

Qualifications

Formal educational background is not explicitly specified, but experience requirements imply relevant professional qualifications

Benefits & Perks

A comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Salary range from $71,200 to $127,200 annually
All benefits are subject to eligibility requirements

Working at UnitedHealth Group

Optum emphasizes a culture guided by inclusion, talented peers, and career development opportunities. The organization is committed to helping people live healthier lives, addressing health disparities, and enabling equitable care. They value diversity and are committed to mitigating environmental impact and delivering equitable health outcomes.

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