Business Development & Events Manager

About the Role

Key Responsibilities

• Serve as a key connection for current and prospective members, including hotels and service providers, to develop new business and maintain existing memberships.
• Execute new member onboarding, renewals, invoicing, and data management.
• Proactively engage with members via phone calls, in-person visits, and electronic media to ensure value, satisfaction, and retention.
• Support membership growth initiatives through outreach social media campaigns.
• Represent GMBHA at industry events and participate in industry association boards as needed.
• Plan and execute all GMBHA events, including annual awards, quarterly meetings, educational panels, networking receptions, and other exclusive events.
• Manage event logistics, vendor coordination, budgets, timelines, registration, and follow-up.
• Serve as the main contact for venues, sponsors, and event partners.
• Oversee event promotion and communication for members and partners.
• Recruit and oversee event staff and volunteers.
• Develop and execute marketing plans including email campaigns, newsletters, social media, and press releases.
• Maintain and update the organization's website content.
• Create promotional materials for events, programs, and campaigns.
• Collaborate with media partners and stakeholders to raise awareness of GMBHA's mission and events.
• Manage and grow the organization's online presence across platforms.

Requirements

• Bachelor's degree in marketing, Communications, Hospitality, or a related field, preferred or equivalent experience.
• 3+ years of relevant experience in event planning, marketing, or membership services, preferably within hospitality or a membership-based organization.
• Knowledge of Greater Miami's hospitality industry is a plus.
• Association Management Experience is a plus.
• Bilingual skills are a plus.
• Resident of Miami Dade County.
• Outstanding communication skills, written and verbal.
• Excellent public speaking abilities.
• Ability to manage operational budgets.
• Strong organizational and critical thinking skills.
• Customer service and people skills.
• Ability to manage multiple projects simultaneously and work independently or as part of a team.
• Proficiency in Microsoft Office, email marketing platforms (e.g., Constant Contact, QuickBooks Online & GrowthZone), and social media management.

Nice to Have

• Knowledge of Greater Miami's hospitality industry.
• Association Management Experience.
• Bilingual skills.

Qualifications

• Bachelor's degree in marketing, Communications, Hospitality, or a related field, preferred or equivalent experience.
• 3+ years of relevant experience in event planning, marketing, or membership services.

Benefits & Perks

• Salary plus commission
• Travel expenses
• Health Insurance allowance
• Business expenses Allowance
• Paid Time Off (PTO) and 6 holidays
• Flexible schedule
• Full-time, remote and hybrid work options