Business Development Executive L1

About the Role

Key Responsibilities

• Support BPO/BPM/BPS services as a Client Partner/Sales Practitioner (Director).
• Lead program management of initiatives to transform customer interactions.
• Develop and maintain effective key relationships with clients.
• Manage existing focus accounts in Digital Operations and Platforms (DOP).
• Drive profitable growth by developing strategic client relationships and ensuring customer satisfaction.
• Lead account strategy and planning to identify growth opportunities.
• Develop and strengthen relationships with decision makers and influencers in the customer organization.
• Collaborate with Pre-Sales, CoE, and Delivery teams to provide domain expertise and represent industry solutions.
• Work with the Marketing team to define pre-sales messages and marketing collaterals.
• Collaborate with the Solution Delivery team during solution implementation for insights and handoffs.
• Build a trusted group of reference-able customers to vouch for Wipro.
• Drive resource forecasting for the account from confirmed opportunities and pipeline.
• Participate in strategic planning as a trusted advisor to customers.
• Conduct pre-sales reviews to prevent cost and schedule overruns and ensure high customer satisfaction.
• Orchestrate internal resources to enhance customer experience across touchpoints.
• Manage strategic customer engagements to ensure satisfaction and sales growth.
• Serve as the primary liaison between solution teams, delivery, and customers.
• Identify and create strategic initiatives in collaboration with internal teams.

Requirements

• Must have 10+ years of experience in BPO.
• Experience in leading program management and client relationship development.
• Ability to develop and execute account strategies and identify growth opportunities.
• Strong collaboration skills with Pre-Sales, Delivery, and Marketing teams.
• Excellent communication and stakeholder management skills.
• Proven track record of managing strategic customer accounts and driving sales growth.

Qualifications

• Experience in BPO or related fields.

Benefits & Perks

• Expected annual pay ranges from $150,000.00 to $210,000.00.
• Eligibility for Wipro's standard benefits including medical and dental benefits options.
• Disability insurance.
• Paid time off, including sick leave.
• Other paid and unpaid leave options.