Business Development Sales Support

About the Role

Key Responsibilities

• Account Growth & Retention: Prospect and generate new business through cold outreach, referrals, industry networking, and events
• Build, manage, and maintain a healthy pipeline of qualified opportunities
• Identify and upsell opportunities within the existing customer base
• Manage and grow accounts through proactive outreach, service, and follow-up
• Track sales metrics and KPIs in the CRM; maintain accurate and up-to-date records
• Deliver exceptional customer service to drive satisfaction, loyalty, and repeat business
• Anticipate customer needs and provide value-added solutions
• Develop account plans and conduct regular performance check-ins with key clients
• Sales Operations Support: Mine and analyze customer, market, and sales data to uncover trends and growth opportunities
• Identify gaps in the market and assist in shaping targeting strategies
• Support monthly, quarterly, and annual sales forecasting processes
• Content & Campaign Execution: Assist in the creation and scheduling of email marketing campaigns (newsletters, product promos, announcements)
• Collaborate with the marketing team to develop content for social media platforms (Website and Instagram)
• Help coordinate the development of sales collateral (flyers, presentations, case studies, product sheets)
• Provide input on marketing materials based on customer feedback and sales trends
• Customer Service: Provide the highest level of customer service through quality, accuracy, and process consistency
• Gather and document customer feedback and/or issues, relaying insights, driving continuous improvement and innovation
• Maintain the CRM system by updating customer information, tracking interactions on CRM and ensuring data accuracy for effective customer relationship management
• Onboard new customers
• Proactively reach out to all customers on a regular basis
• Work closely with the customer service team to ensure orders are being shipped out in a timely manner and no issues are occurring
• Partner with sales and operations leadership to continually develop improved processes

Requirements

• 4+ years' experience in sales support, analytics, or customer service is preferred
• Bachelor's Degree or equivalent experience, preferred
• Proficient with Microsoft Outlook, Salesforce, and Syspro (or a comparable ERP) functions and modules
• Proficient in Excel specifically in V Lookup, Pivot Tables, Word, Power Point
• Ability to problem solve in a fast-paced environment
• Excellent customer service and relationship building skills
• Ability to work cross-functionally with all departments
• Able to work independently and in a remote team environment

Nice to Have

• Experience with Syspro or similar ERP systems
• Experience in a fast-paced, entrepreneurial environment

Qualifications

• Bachelor's Degree or equivalent experience

Benefits & Perks

• Flexible work options (fully remote, hybrid, onsite)
• Generous paid time off
• Competitive salaries and bonus incentives
• 401K company match
• Competitive medical, dental, & vision insurance
• Pet insurance
• Annual fitness stipend
• Unmatched employee discount on all products
• Summer Hours
• LinkedIn learning membership