Business Development Sales Support

PurposeBuilt Brands

Commerce City, CO

Full Time

Mid Level

68k-75k

21 days ago

Job Description

About the Role

PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright's, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike. At PBB, we seek to hire employees who bring a level of engagement, drive, and performance that pushes business forward. We work together and are motivated by positive results, while continuously thriving in a scrappy environment. We believe our greatest assets are the talented and passionate employees who are motivated by our purposeful work. Our company may be 60 years old, but the real growth is just getting started.

Key Responsibilities

Account Growth & Retention: Prospect and generate new business through cold outreach, referrals, industry networking, and events
Build, manage, and maintain a healthy pipeline of qualified opportunities
Identify and upsell opportunities within the existing customer base
Manage and grow accounts through proactive outreach, service, and follow-up
Track sales metrics and KPIs in the CRM; maintain accurate and up-to-date records
Deliver exceptional customer service to drive satisfaction, loyalty, and repeat business
Anticipate customer needs and provide value-added solutions
Develop account plans and conduct regular performance check-ins with key clients
Sales Operations Support: Mine and analyze customer, market, and sales data to uncover trends and growth opportunities
Identify gaps in the market and assist in shaping targeting strategies
Support monthly, quarterly, and annual sales forecasting processes
Content & Campaign Execution: Assist in the creation and scheduling of email marketing campaigns (newsletters, product promos, announcements)
Collaborate with the marketing team to develop content for social media platforms (Website and Instagram)
Help coordinate the development of sales collateral (flyers, presentations, case studies, product sheets)
Provide input on marketing materials based on customer feedback and sales trends
Customer Service: Provide the highest level of customer service through quality, accuracy, and process consistency
Gather and document customer feedback and/or issues, relaying insights, driving continuous improvement and innovation
Maintain the CRM system by updating customer information, tracking interactions on CRM and ensuring data accuracy
Onboard new customers
Proactively reach out to all customers on a regular basis
Work closely with the customer service team to ensure orders are shipped timely and issues are addressed
Partner with sales and operations leadership to develop improved processes

Requirements

4+ years' experience in sales support, analytics, or customer service is preferred
Bachelor's Degree or equivalent experience, preferred
Proficient with Microsoft Outlook, Salesforce, and Syspro (or a comparable ERP) functions and modules
Proficient in Excel specifically in V Lookup, Pivot Tables, Word, Power Point
Ability to problem solve in a fast-paced environment
Excellent customer service and relationship building skills
Ability to work cross-functionally with all departments
Able to work independently and in a remote team environment

Nice to Have

Experience with sales forecasting processes
Experience in marketing content creation and campaign management

Benefits & Perks

Flexible work options (fully remote, hybrid, onsite)
Generous paid time off
Competitive salaries and bonus incentives
401K company match
Competitive medical, dental, & vision insurance
Pet insurance
Annual fitness stipend
Unmatched employee discount on all products
Summer Hours
LinkedIn learning membership

Working at PurposeBuilt Brands

At PBB, we work together and are motivated by positive results, thriving in a scrappy environment. We value engagement, drive, performance, and passionate employees motivated by purposeful work. We believe our greatest assets are our talented and passionate employees who are motivated by our purposeful work.

Apply Now