Casino VIP Services Manager Casino Marketing - The Cosmopolitan

MGM Resorts International

Las Vegas, NV

Full Time

Senior

about 1 month ago

Job Description

About the Role

As a Casino VIP Services Manager at MGM Resorts' The Cosmopolitan, you play a key role in ensuring the efficient daily operations of Casino Marketing. You will leverage your leadership capabilities to lead and inspire a team of Casino VIP Services Supervisors and Coordinators, fostering a collaborative environment dedicated to creating personalized experiences for valued guests. The role involves driving initiatives, motivating your team, and delivering seamless, world-class hospitality that sets MGM Resorts apart in a vibrant, entertainment-focused environment in Las Vegas.

Key Responsibilities

Oversee daily operations, providing leadership and direction to Supervisors and Coordinators to enhance the guest experience, drive guest-centric service, and ensure alignment with operational procedures and performance standards
Identify and proactively resolve Casino VIP Services operational areas of opportunity, inefficiencies or concerns
Evaluate performance through observation and guest feedback, providing feedback, coaching and mentorship for Supervisors and Coordinators as needed
Oversee talent development of staff and leadership members, including hiring, training, performance evaluations, coaching and disciplinary action
Research data and trends, and recommend courses of action to reduce cost and maximize operational revenue

Requirements

Must be 21 years of age or older
Has a bachelor's degree or equivalent experience
2+ years of prior relevant experience in Hospitality, Casino Marketing or a related field

Qualifications

Bachelor's degree or equivalent experience
2+ years of relevant experience in Hospitality, Casino Marketing or related field

Benefits & Perks

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Working at MGM Resorts International

The Cosmopolitan and MGM Resorts foster a vibrant, exciting, and diverse environment focused on delivering exceptional guest experiences through teamwork, innovation, and entertainment.

Apply Now