Chief of Staff, Customer & Marketing Officer (CCMO)

About the Role

Key Responsibilities

• Collaborate with the CCMO and key stakeholders (internal & external) to develop and execute transformative strategies.
• Utilize a learning mindset to adapt strategies based on feedback and evolving market dynamics.
• Shepherd key initiatives (short-term and long-term), ensuring seamless execution and measurable impact.
• Drive the goal-setting process, ensuring alignment with company strategies, including establishing shared goals across the company.
• Cascade goals throughout the organization to create a cohesive and focused team.
• Establish a rhythm of the business that supports focus on key initiatives and allows for agility to respond to shifting market conditions.
• Keep a pulse on the business and connect the dots with others across the company to determine actions required to meet goals.
• Develop and deliver clear and concise communications on behalf of the CCMO.
• Prepare reports and presentations to communicate key updates, milestones, and insights.
• Assist in proactively identifying and mitigating challenges, offering problem-resolution approaches and strategic solutions.
• Drive operational efficiency by identifying areas for improvement and implementing streamlined processes.
• Stay informed about industry best practices and implement relevant improvements.
• Demonstrate a high degree of emotional intelligence to navigate complex dynamics.
• Act as a liaison between the CCMO and other departments, ensuring alignment with overall objectives.
• Foster a positive and thriving work environment by promoting collaboration and innovation.
• Implement strategies to enhance employee engagement and satisfaction.
• Leverage strong business acumen to make informed decisions and guide strategic direction.

Requirements

• BA/BS Degree; Masters desirable but not required.
• A minimum of 15+ years' experience in marketing/sales-related positions in the technology sector, preferably in the software industry.
• In-depth knowledge of the B2B SaaS industry, including market trends, competition, and emerging technologies.
• Demonstrated ability to set and achieve ambitious goals, fostering a culture of results and accountability.
• Proven track record of driving and aligning organizational goals.
• Experience in messaging, working with management levels (internal & external), and effective project management skills.
• Diplomacy, integrity, and presence to enable effective work at all levels within a large, multi-country organization.
• Strong business acumen with a data-driven decision-making approach.
• Experience leading and championing successful transformation initiatives.
• Collaborative mindset with a strong inclination towards continuous learning.
• Outstanding written and verbal communication skills.
• Strong financial acumen and experience in managing budgets, forecasting, and financial planning.
• Exceptional problem-solving skills with the ability to analyze situations and drive resolutions.
• Political acumen to navigate organizational dynamics and build consensus.
• Ability to thrive in a fast-paced, dynamic environment with resilience and adaptability.
• Leadership qualities that inspire and motivate diverse, global teams.
• Experience in crisis management and making sound decisions under pressure.
• Ability to travel 20% of the time worldwide and within the country.

Nice to Have

• Experience in the technology sector, especially in software or SaaS industries.
• Experience in digital transformation initiatives.
• Experience managing large, complex organizations across multiple countries.

Qualifications

• BA/BS Degree; Masters desirable but not required.
• 15+ years' experience in marketing/sales-related roles in the technology sector.

Benefits & Perks

• Annual base salary range of $189,600 - $272,550 USD, based on factors including location, experience, and skills.
• Bonus and equity may be available.
• Hybrid role requiring in-office presence 3 days/week (Tue-Thur).
• Comprehensive health insurances including dental, medical, and vision.
• Disability and life insurances.
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.
• Adoption and parental leave benefits.