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Chief of Staff, Growth

Bright Horizons

Newton, MA
Full Time
Executive
25 days ago

Job Description

About the Role

The Chief of Staff, Growth (Vice President, Growth Strategy & Operations) will lead the core business functions that support how the organization grows. This role is responsible for building and running the structure behind revenue strategy, including analytics & insights, B2B marketing, growth operations, and go-to-market planning. The position reports to the Chief Development Officer and collaborates closely with leaders in Sales, Account Management, Product, Finance, and Marketing. It requires turning strategy into process, setting priorities, and leading a team of directors to deliver outcomes that advance the business. This is a hybrid role based at the Newton, MA headquarters, within a company that values high-quality child care, early education, and supporting families and employees.

Key Responsibilities

  • Oversee the sales forecasting process in partnership with Sales, Finance, and Product
  • Lead a team responsible for pipeline analytics, win/loss reviews, and performance diagnostics to inform territory strategy and GTM decisions
  • Drive strategic market segmentation by industry, geography, and buying behavior
  • Manage competitor intelligence and prospect Voice of Customer (VoC) programs
  • Own preparation of key materials for Growth QBRs and executive-level reviews
  • Oversee B2B marketing strategy and execution across digital, events, and broker channels
  • Lead a team that develops and maintains sales collateral, pitchbooks, and broker engagement tools
  • Manage proposal development process in collaboration with Sales and Product
  • Ensure alignment of messaging with commercial strategy and field feedback
  • Oversee sales enablement tools, CRM management, and sales project management
  • Coordinate with Sales Engineering on complex deal structuring and solution support
  • Collaborate with Sales on quota design, incentive alignment, and field team processes
  • Drive the commercial operating cadence including Growth QBRs, pipeline reviews, and strategic planning cycles
  • Lead strategic growth planning calendar and ensure alignment of goals, KPIs, and progress tracking
  • Lead development of pricing and packaging frameworks for all products and sales channels
  • Partner with Product and Sales to create compelling, market-aligned commercial offers
  • Analyze pricing performance and optimize monetization strategy across customer segments
  • Develop executive dashboards and reports on key revenue-driving initiatives

Requirements

  • Bachelor's Degree in a related discipline, such as business
  • 10+ years of experience in growth operations, strategy, sales, analytics, finance, or marketing
  • Proven track record of building, centralizing, and leading high-performing growth organizations
  • Deep expertise across growth functions and channels with ability to translate strategy into execution
  • Strong aptitude for uncovering market opportunities and accelerating penetration through multi-channel strategies
  • Experience implementing growth-enabling technologies and tools to streamline operations
  • Ability to operate in complex, matrixed organizations with diverse services and input levels
  • Strong business acumen and a track record of accelerating growth via tools, processes, analytics, and services
  • Proven ability to act strategically while driving execution and aligning initiatives with enterprise goals
  • Strong executive presence and ability to translate strategy into actionable plans
  • Experience working in collaborative, relationship-driven cultures and navigating cross-functional dynamics
  • Ability to build high-performing, engaged teams by recognizing and cultivating individual strengths
  • Accountability for results and ability to influence in matrixed environments
  • Customer-obsessed mindset with a disciplined, process-oriented approach
  • Continuous improvement mindset, balancing short-term performance with long-term impact

Nice to Have

  • Experience with growth-enabling technologies and tools
  • Experience in complex, matrixed organizations
  • Strong leadership and relationship-building skills at senior levels

Benefits & Perks

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Life insurance
  • Long-term and short-term disability insurance

Working at Bright Horizons

Our people are the heart of our company. We are committed to growing careers and supporting personal lives within a collaborative workplace designed to foster development and well-being. Bright Horizons values diversity and equal opportunity, and strives to create an inclusive environment where all individuals are respected and supported.

Apply Now

Job Details

Posted AtJun 30, 2025
Job CategoryGrowth Marketing
SalaryCompetitive salary
Job TypeFull Time
Work ModeHybrid
ExperienceExecutive

Job Skills

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About Bright Horizons

Website

brighthorizons.com

Company Size

10000+ employees

Location

Newton, MA

Industry

Child Care Services

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