Community Social Media Coordinator - Houston, TX (Part-Time, Temporary)

About the Role

Key Responsibilities

• Increase overall engagement of the Best Friends Lifesaving Center in Houston with both the English and Spanish speaking communities within Houston.
• Contribute content to national BF Spanish social channels.
• Engage with members and potential supporters in positive, thoughtful online conversations about the organization, campaigns, storytelling, events, and videos.
• Maintain Houston social media editorial calendar and content planning platform to define optimal communications strategy and track metrics on social channels.
• Work collaboratively with digital, creative, marketing, and corporate partners to sync with other department calendars for alignment and optimal multichannel campaign performance.
• Respond to comments, inbox messages, and work with the social and PR teams to craft responses dealing with sensitive subjects and emergencies.
• Stay abreast of and implement current social media trends to ensure Best Friends remains at the forefront of social strategy.
• Collaborate with the Houston team and community engagement coordinator to cultivate programmatic stories for social channels and maintain event listings.
• Work with teams across the organization to foster a collaborative culture and an integrated, cohesive social media strategy.
• Communicate using the Best Friends voice and all established guidelines around social media policies and brand guidelines.
• Utilize social media insights and engagement platforms to track content performance and campaign metrics.
• Attend events (chosen by supervisor) to increase engagement on social channels.
• Perform other duties as assigned to grow social channels' audience, increase engagement, and build community.

Requirements

• Bilingual speaker and writer, fluent in English and Spanish preferred.
• Excellent collaboration and communication skills.
• Customer-centric, non-judgmental approach to people and ability to work with people from diverse backgrounds.
• Strong interpersonal skills, a team player, upbeat, energetic, and diplomatic.
• Demonstrate tact with confidential and sensitive information.
• Comfortable working with handling and being in the presence of dogs and cats of various temperaments.
• Proficiency with social video content editing platforms and programs.
• Proficiency with Microsoft Office products, specifically Outlook and Teams.
• Proficiency with the breadth of social media channels.
• Meticulous attention to detail.
• Ability to solve problems creatively and collaboratively.
• Self-starter with ability to operate at a hands-on detailed level, lead on complicated projects, and anticipate strategies.
• Strong written and verbal communication skills.
• Ability to adapt quickly to new channels, technologies, and trends.
• Ability to speak on and professionally advocate for Best Friends' position on issues, including public speaking and presentations.
• Reliable transportation to travel within Houston, including public transportation.
• Valid driver's license and ability to qualify for Best Friends insurance.
• Ability to work extended hours, including weekends, nights, and holidays.
• Physical ability to work at a computer or drive for extended periods, with repetitive typing and arm/hand motion.
• Willingness to work in environments with exposure to dogs, cats, and other animals.

Nice to Have

• Client service experience.

Qualifications

• Experience with social media management and content creation.
• Experience working with diverse communities and supporting community engagement.

Benefits & Perks

• Starting pay at $25.00 per hour.
• Great benefits.