Content Strategist

About the Role

Key Responsibilities

• Write, edit, test, and improve Center articles and customer support responses based on content strategy.
• Write, edit, test, and improve content to enable the support LLM.
• Maintain, and evangelize content standards and best practices.
• Use data to make content decisions and influence partners to improve support experiences and troubleshoot known issues.
• Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
• Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
• Collaborate with the product and operations teams to author clear, effective, and empathetic support messaging.

Requirements

• Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field.
• 5+ years working in a technical writing or content strategy role.
• 6+ months experience working in and optimizing content for Generative AI and/or LLMs.
• Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs.
• Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps.
• Experience with content management systems (CMS).
• Experience with project management tools.

Qualifications

• Bachelor's degree in English or a relevant field
• 5+ years in a technical writing or content strategy role
• Experience with Generative AI and/or LLMs

Benefits & Perks

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!