CORP - Digital Communications Analyst

INSPYR Solutions

Houston, TX

Contract

Senior

7 days ago

Job Description

About the Role

The Digital Communications Analyst II supports products and services related to operational analysis and implementation for retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities, and key mass customer correspondences and e-communications. The role involves liaising with various internal teams such as IT, Marketing, Call Center, and Operations to improve customer experience, increase customer counts, and ensure compliance with regulatory guidelines. The position is based in Houston, TX, with a hybrid work schedule and long-term contract to hire arrangement.

Key Responsibilities

Manage multiple, concurrent projects and deliver on goals and tasks on time.
Perform daily execution tasks, conduct audits, and prepare reconciliation reports focusing on timeliness, accuracy, and customer impact.
Communicate information effectively to cross-functional teams in both written and oral form, including creating and delivering presentations.
Develop deep subject matter expertise in essential operational tools as necessary.
Monitor vital operational metrics and respond to ensure consistently superior operational performance.
Deliver status updates to key stakeholders at regular intervals.
Identify issues, diagnose root causes, and implement appropriate solutions.
Design, implement, and manage processes and database solutions to support new business and operational activities.
Evaluate existing operational processes for controls and maintain process documentation.
Evaluate program support processes for effectiveness and initiate improvements and automation activities.
Develop business requirements and approach documentation for new marketing and operational capabilities.
Design, implement, and execute User Acceptance Testing scripts for new capabilities.
Facilitate cross-functional team discussions to develop timelines for campaigns and product development.
Work closely with the Product Owner to deliver projects, enhancements, and fixes.

Requirements

5-7+ years of experience in an Operations, IT, Project Management, or Consulting role.
Experience leading cross-functional team projects from requirements to implementation.
Strong communication skills, both written and verbal.
Ability to manage multiple projects and deliver on deadlines.
Experience with operational analysis, process design, and system improvement.
Proficiency in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI, MS Project).
Experience with HTML coding, proofing, editing, and troubleshooting.
Ability to work long hours when required and handle risk and uncertainty appropriately.
Attention to detail, organizational, and problem-solving skills.
Strong customer service skills and ability to build relationships across teams.

Nice to Have

Experience with Salesforce Marketing Cloud.
HTML, Dreamweaver, and Photoshop experience.
Knowledge of SMS compliance, CAN-SPAM Act, and industry standards.

Qualifications

Bachelor's degree from an accredited college or university (preferred).

Benefits & Perks

Comprehensive medical benefits.
Competitive pay and 401(k) Retirement plan.
Hybrid work environment (3 days in office, 2 remote).
Potential for nights, weekends, and holidays for special projects.
Minimal travel when necessary.

Working at INSPYR Solutions

INSPYR Solutions emphasizes technology, quality, and tailored solutions. They focus on excellence and the human aspect of their business, working seamlessly with talent and clients to match the right solutions to the right opportunities. The company values diversity, nondiscrimination, and compliance with applicable laws.

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