Creative Director - Southern California

GP Strategies Corporation

Los Angeles, CA

Full Time

Director

13 days ago

Job Description

About the Role

The Creative Director will serve as GP on one or more assigned accounts responsible for strategic account planning and growth, service delivery/service excellence, and overall client satisfaction. They will work across segments and practices with other GP Strategies team members to broaden conversations within client accounts and create additional revenue opportunities. GP Strategies Corporation is a leading talent transformation provider with over 55 years of experience delivering innovative learning, development solutions, consulting, and talent technology to organizations globally.

Key Responsibilities

Lead client relationship management, building confidence and trust, while ensuring an intensive focus on client initiatives and GP's successful execution of client projects.
Ensure client satisfaction through proactively driving service excellence and quality within the service line offerings being delivered to the client.
Responsible for day-to-day service delivery, service excellence, and project management across multiple complex projects in simultaneous operation.
Serve as the day-to-day contact and initial point of escalation for client inquiries pertaining to current projects and workstreams.
Oversee and manage internal team and projects in planning and execution phases to ensure quality and timeliness of delivery and that resources are adequate.
Work closely with and support project managers and internal team members to ensure projects meet objectives, deadlines, and budget requirements.
Collaborate regularly with project managers to mitigate or eliminate risks to work quality and timeliness.
Interact with client executives and key contacts to build rapport and understand their business objectives and talent development needs.
Partner across internal divisions and practices to achieve the highest level of value per account.

Requirements

Master's degree in Instruction Design or equivalent, or comparable work experience.
10 years of experience managing client and program financials for large, complex projects and accounts.
Experience in the automotive industry.
Exceptional written and verbal communication skills.
Strong organizational skills.
Familiarity with Learning & Development projects, including instructional design, adult learning, and content development in WBT, ILT, VILT formats.
Ability to manage multiple priorities and projects under aggressive deadlines.
Ability to respond to constant change and remain flexible.
Conflict resolution skills, adaptability, and comfort dealing with ambiguity.
Growth mindset with a positive, enthusiastic, 'can do' attitude.

Nice to Have

Agency experience.
Experience with mobile learning.

Working at GP Strategies Corporation

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature. The culture focuses on performance, respect, fairness, and collaboration to achieve goals. The company supports its people regardless of background, valuing unique perspectives and approaches, fostering great ideas, and working smarter. GP Strategies is committed to equal opportunity employment and values a respectful, inclusive work environment.

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