Creative Director - Southern California

About the Role

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, managing strategic account planning and growth initiatives.
• Lead client relationship management by building confidence and trust, ensuring client initiatives are successfully executed.
• Ensure client satisfaction through proactive service excellence and quality management within service line offerings.
• Oversee day-to-day service delivery, project management, and ensure quality and timeliness of multiple complex projects simultaneously.
• Manage internal teams and projects during planning and execution phases to meet quality, timing, and resource requirements.
• Collaborate with project managers and internal teams to mitigate risks and ensure project objectives are achieved within scope, time, and budget.
• Interact with client executives and key contacts to understand their business objectives and talent development needs.
• Partner across internal divisions to maximize value per account.
• Perform other duties as assigned.

Requirements

• Master's degree in Instruction Design or equivalent; candidates with comparable work experience will be considered if no degree is held.
• At least 10 years of experience managing client and program financials for large, complex projects and accounts.
• Experience in the automotive industry.
• Exceptional written and verbal communication skills.
• Strong organizational skills.
• Familiarity with Learning & Development projects, including instructional design, adult learning, and content development in WBT, ILT, VILT formats.
• Ability to manage multiple priorities and projects under tight deadlines.
• Flexibility to respond to constant change and ambiguity.
• Conflict resolution skills and a growth mindset with a positive, enthusiastic attitude.

Nice to Have

• Agency experience.
• Experience with mobile learning.