Customer Marketing Coordinator

About the Role

Key Responsibilities

• Work directly with the Director, Customer Marketing to own various administrative tasks across all programs and to balance such work to ensure quality, timely and proper delivery.
• Work with team leads to support the daily/weekly activities of their programs and projects.
• Coordinate distribution of in-bound customer marketing reference requests to appropriate team members/program owners.
• Regularly update customer marketing documentation (e.g., trackers, customer marketing web applications) on the progress and completion of customer advocacy/customer reference work.
• Manage the amplification and content syndication workflow for all customer story content.
• Support the new sales reference program and related incentive programs.
• Work with outside vendors to coordinate Nutanix User Group event planning.
• Serve as the lead coordinator for all customer marketing activities at Nutanix's annual customer event - .NEXT.
• Serve as editor and distributor for internal Customer Marketing communications, including aggregation of content, formatting, posting on intranet/sales and marketing channels, and archiving.
• Maintain One Drive and program intranet site hygiene.
• Work with Customer Marketing Director to build, maintain and distribute monthly/quarterly/annual reports with metrics.

Requirements

• Bachelor's degree in business, Marketing, Communications, or a related field.
• 3+ years of experience in customer marketing.
• Excellent verbal and written communication skills; Familiarity with using AI tools for efficient writing.
• A keen attention to detail.
• Strong organizational skills with the ability to manage multiple projects simultaneously and collaborate with cross-functional teams.
• A growth mindset, with the ability to continuously learn, adapt, and seek innovative ways to enhance processes, marketing strategies and results.
• Ability to build a trusted, collaborative relationship with the Customer Marketing Director and other key stakeholders to align on strategic goals and drive initiatives forward.
• Deep understanding of Wrike and project management tools (e.g., Wrike, Slack).
• Strong Google Docs and Microsoft Office skills, especially Microsoft Excel.

Nice to Have

• Experience with project management tools like Wrike and Slack.
• Proficiency in Microsoft Excel and Google Docs.
• Familiarity with AI tools for writing.

Qualifications

• Educational background in business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in customer marketing.

Benefits & Perks

• Competitive salary range between USD $82,400 and USD $123,600 per year.
• Potential for sign-on bonus, restricted stock units, and discretionary awards.
• Full range of medical, financial, and other benefits including 401(k) eligibility.
• Paid time off benefits such as vacation, sick time, and parental leave.