Customer Product Growth Specialist

About the Role

Key Responsibilities

• Analyze customer data and feedback to identify growth opportunities for existing products.
• Develop and implement strategies to increase customer engagement and product adoption.
• Collaborate with sales, marketing, and product teams to align growth initiatives with company goals.
• Monitor and report on the performance of growth initiatives and adjust strategies accordingly.
• Build strong relationships with customers to understand their needs and promote product value.

Requirements

• Experience in customer success, product management, or related roles with a focus on growth.
• Strong analytical skills and ability to interpret customer data and feedback.
• Excellent communication and interpersonal skills to collaborate across teams and with customers.
• Knowledge of customer engagement tools and growth strategies.
• Ability to develop strategic plans and execute them effectively.

Nice to Have

• Experience with CRM and analytics software.
• Background in the plumbing, HVAC, or related industries.
• Previous experience in a similar customer growth or account management role.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum of 2 years of experience in customer success, sales, or product growth roles.

Benefits & Perks

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.