Digital & Product Field Manager

About the Role

Key Responsibilities

• Lead and support Lexus's initiative to innovate online and in-store retail with Lexus Monogram, working with a district team to recruit and enroll dealers, conduct in-store launches, train dealership personnel, and sustain Monogram dealers in the territory.
• Accurately analyze and assess dealership websites and process management to guide dealerships towards an enriched digital presence.
• Conduct dealership mystery shops and consult dealerships on findings.
• Assess dealership CRM, website, sales, dealer digital evaluation, social media presence, and lead management systems to ensure attainment of eCommerce goals and strategies.
• Effectively communicate with Lexus Dealer Principals and General Managers regarding department goals, initiatives, and key performance indexes.
• Responsible for all product training for Lexus dealerships and Lexus Area Team members.
• Create custom training content, videos, presentations, and materials for product training.
• Serve as subject matter experts answering and researching product and technology questions from dealership personnel.
• Provide content for Lexus Area social channels and digital communications on a regular basis.

Requirements

• Bachelor's degree or higher in a business-related subject or equivalent professional work experience.
• Strong communication, organizational, and interpersonal skills.
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).
• Extensive experience in the automotive industry.
• Effective presentation skills.
• Ability to travel up to 80%.

Nice to Have

• Automotive dealership experience (retail and/or factory).
• Automotive field experience (District Manager and/or District Service & Parts Manager).
• Experience working with CRMs and digital retail tools.
• Experience with Google Analytics.

Qualifications

• Educational background in a business-related field or equivalent professional experience.

Benefits & Perks

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs, including tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for employees and their families.
• Flextime and virtual work options (if applicable).
• Toyota 401(k) Savings Plan with company match and annual retirement contribution.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).