Digital Banking Product Administrator

About the Role

Key Responsibilities

• Responsible for bringing the digital strategy to life for consumers and commercial clients.
• Serve as the vanguard for the bank's evolving channel experiences to enable customers to manage their finances, plan and budget for the future.
• Develop proposals for further development of the organization and business process to support the business strategy.
• Manage the Administrative platforms to support online and mobile banking, including Money Movement, Bill Pay, Zelle, Transfers, Alerts, and Mobile Deposits.
• Handle customer communications for existing and new feature/functionality.
• Contribute to and manage multiple initiatives simultaneously.
• Manage individual initiatives, including project management, team communication, and leadership communications.
• Maintain measurement plans in a result-driven culture.
• Collaborate on, lead, and deliver complex initiatives across the organization.
• Work with and direct external agencies and vendor management, including creative oversight, digital experience, and budgets.
• Perform other projects and duties as assigned.

Requirements

• Bachelor's degree in a relevant field; Master's Degree highly desired.
• Minimum of five (5) to seven (7) years of experience in digital commerce strategies, technology digital marketing, agency management, and Fintech partnerships.
• Minimum of five (5) to seven (7) years of working experience in a Retail/Commercial banking leadership role with financial institutions or equivalent consulting role.
• Ability to work independently and as part of a team, managing time and resources to meet deadlines.
• Strong perspective on great digital consumer and/or enterprise experiences across multiple form factors.
• Ability to interpret customer and business needs and translate them into requirements.
• Proficiency in Microsoft Office products.
• Ability to work remotely with minimal direction.
• Ability to travel up to 20%.

Nice to Have

• Experience with digital experience management and budgets.
• Experience working in a remote environment.

Qualifications

• Bachelor's degree in a relevant field.

Benefits & Perks

• Access to a list of benefits for which this position is eligible (details accessible via provided link).